Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: martyn on August 19, 2011, 03:17:24 AM

Title: UCA Client importing Outlook Contacts
Post by: martyn on August 19, 2011, 03:17:24 AM

Have got a slightly strange one here, where there are 10 users running UCA 4.1, a mixture of Office 2007 and Office 2010, most can import contacts, but 3 can't. The option to import contacts is greyed out, and is not selectable. It's not limited to one version of Outlook, as two of them are 2010, and 1 is 2007.

Has anyone come across this before and found a solution to a slightly odd problem?

Title: Re: UCA Client importing Outlook Contacts
Post by: martyn on August 19, 2011, 03:30:48 AM

Rather than deleting the thread, I thought I'd post a resolution, in case it helps someone in the future.

The clients must be running 32 bit Office in order for this to work. If they are running 64 bit then it will not allow for the PIM functions to work. Came across it in the admin guide.

Naturally I'd banged my head against the wall, and then as soon as I posted the question I found the answer!

Title: Re: UCA Client importing Outlook Contacts
Post by: ralph on August 19, 2011, 07:46:54 AM

Thanks for the update.
That may save me from banging my head against the wall.

Ralph