Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Voicemail lock out

« on: February 23, 2012, 03:46:17 PM »

I open some website in IE and browse.  I don't have an app.

I'm  not at work at the moment and I do not have access to work from home , but I will check tomorrow.

2

Mitel MiVoice Business/MCD/3300 / Re: Voicemail lock out

« on: February 23, 2012, 02:55:03 PM »

Thanks mate .

I am completely new to the system , how do I identify the model number , is this through the software I use or physically walking up to the box and locating the information.

I think I know the software I log into, is Mitel Communications Director Release 4.0 SP1   

Also on a 5320 is it possible to access someone else voice mail other than my own , so I can test their voicemail ?

3

MiVoice Office 250/Mitel 5000 / Voicemail Button on a 5320

« on: February 23, 2012, 02:32:18 PM »

Hi all

Can anyone tell me on the display how do i load a phone with an option for Voicemail , i assume one of the buttons need programming.

I did try to copy the buttons from one phone to another , all options came through but not voicemail and the button on the destination phone where Voicemail is on my phone remained blank. 

HELP!!

4

Mitel MiVoice Business/MCD/3300 / Voicemail lock out

« on: February 23, 2012, 02:25:07 PM »

Hi all.

Please excuse my lack of knowledge , I have just recently started a job where they use a Mitel phone system.  We have a large amount of 5320 phones.

We have support for the phone system, and i phoned them today because a user has locked out their voicemail.  They told me how to reset it but it didn't work.

I was told to use the software i had on my computer to switch off the voicemail lock out option and to input a new number/password into the users voicemail box. Once i was done switch the voicemail lockout option back on and ask the user to try , although she could get in on the new password, her voice mail was still locked.

Personally I don't think this was right and there should be somewhere to unlock the users voicemail but there was nothing obvious that i could find.  I would appreciate some help as the people who support the phonee system are very slow in getting back to us.