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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: mattybrownuk on February 16, 2013, 09:28:47 AM

Title: Mitel 5000 - "Your call is being processed by Mitel Voicemail"
Post by: mattybrownuk on February 16, 2013, 09:28:47 AM

We've just gone live with our new phone system at work and currently, on a night time we have our main incoming number directed to a voicemail box.  When voicemail picks up the call, before the outgoing message is played, you hear this: "Your call is being processed by Mitel Voicemail".

Is there a way of switching this off, so that only our outgoing message is played?

Thanks in advance.

Matty Brown

Title: Re: Mitel 5000 - "Your call is being processed by Mitel Voicemail"
Post by: DND ON on February 16, 2013, 05:15:51 PM

Turn off the voice processor Identification Prompt on the main screen.

Title: Re: Mitel 5000 - "Your call is being processed by Mitel Voicemail"
Post by: mattybrownuk on February 17, 2013, 12:23:31 PM

Brilliant.  Worked like a charm, I can't thank you enough.

For my own personal reference and anyone else that might come across this issue, here's a summary of this option.

Voice Processor » Identification Prompt.

Yes = Plays "Your call is being processed by Mitel Voicemail", followed by your OGM.
No = Plays your OGM straight away.