Topics

1

Mitel SX200, SX2000, and older SX platforms / ICP AX voicemail unexpectedly unresponsive

« on: October 29, 2019, 01:11:37 PM »

Have an odd problem coming back to haunt me.  Nearly three years ago we had an AX that kept losing VM ability.  No logs, ports not busied out, everything looks normal.  But the ports ring no answer when called on any of the VM ports.  We tried replacing the main controller board and the two CF cards when this happened repeatedly back then.  Suddenly the problem stopped happening.  Now it's back - a reset brings the ports back, but they go down again within hours/days.
Any ideas?

thanks!

2

MiVoice Office 250/Mitel 5000 / Is anyone using Voyant SIP trunks with the 250?

« on: May 29, 2019, 01:17:17 PM »

I have a customer who decided to go with a new line provider.  They are resold Voyant SIP trunks - Voyant is not Mitel certified, so no handy interop guides to help out.  Voyant wants the to/from fields when registering to be accountname@corpglobal.net, but they want to register to reg-gw.sip.global.  If I put the corpglobal.net into the FQDN registrar field, it does not register because Voyant does not have anything listening on that address.  Mitel tells me that it is not possible to register with a different name than we put in the FQDN field, but Voyant insists that it is possible.  They say that they have others doing it, possibly with a MBG.  Anybody else got this working?

Thanks!

3

Mitel SX200, SX2000, and older SX platforms / Analog ports randomly busying out

« on: April 16, 2019, 02:09:36 PM »

I've got a Hotel with an EL lightware 19 that is having a strange problem with analog room extension randomly busying out.  It never seems to be the same port twice, just every few days another 1-3 ports busied out.  Logs show "Inject codec test alarm code 6" for these extensions. 
Any thoughts?

4

Non-Mitel Chatter / Restrict or turn off phone service for non payment

« on: March 01, 2018, 02:58:03 PM »

Does anyone know what the laws are regarding reducing the functionality/turning off phone systems if your client does not pay their bill?
I can't seem to find any laws against it here in Minnesota.  Anybody doing this for customers who do not pay?

Thanks!

5

Mitel Software Applications / Specify Nupoint sync folder

« on: January 27, 2017, 05:15:38 PM »

This seems like it should be an easy one, and I am sure I have done this on the 250, but is there a place in NuPoint to specify the folder that the unified messaging emails are delivered and synced with?  Some of these users have massive inboxes, and syncing these takes way too long. 
Thanks!

6

Mitel Software Applications / NuPoint with 4025s and Analog Extensions

« on: December 08, 2016, 01:27:15 PM »

I'm in the process of upgrading an EL to a 3300 with standalone NuPoint.  The 4025 sets seem to work just fine, but for some reason I can't seem to get mailboxes set up for them.  When I try to add a mailbox, I get the following message:

Failed to update phone MiVoice Business Full Phone Service [NO_DEVICE] with number 7999 (Phone Service) for user unknown on (SYSTEMNAMEDELETED): Zone ID cannot be changed for non-IP devices.

The system logs in 3300 show:
Software
Log Number      3117
Severity      Warning
Date      2016/Dec/08
Time      12:21:08
Source      CUSPE MOD Operation
Description      execute()->Failed to modify user with GUID 1757b720-e61e-11e5-930e-08000f8ac41eZone ID cannot be changed for non-IP devices.
Module      Main
File Name and Line Number      CUSPEModifyOperation.cpp;342

Any ideas would be greatly appreciated!

7

Mitel Software Applications / Reconcile has failed due to an Execution Exception

« on: November 30, 2016, 11:02:18 AM »

I've got an odd error going on here - MiCollab keeps telling me that I need to run the reconciliation wizard, but when I try, I get a notice that the reconcile operation has failed due to an execution exception.  Event viewer shows a failure to delete all reconcile teable entries.
Anybody run into this before?

Thanks!

8

SIP On Mitel / Personal Preferred SIP Providers

« on: August 22, 2016, 03:17:01 PM »

Not sure if this is something we can discuss, but does anyone have preferred accredited SIP providers that they would share?  We are having trouble finding ones that work here in northern MN/ND.  Seems like some of the national companies don't like to play nice with the tiny telecoms that they run into in the rural areas, so calls just aren't put through.  Conversely, any providers that you don't personally recommend? 
Thanks!

Trenton

9

Mitel MiVoice Business/MCD/3300 / Ghost Calls to one extension

« on: May 04, 2016, 10:00:48 AM »

I have a customer who is repeatedly having two different extensions that call a third extension.  When that user picks up, there is nobody there.  This happens at all hours of the day and night; if she does not pick up, the phone takes a message of dead air for just a second or two.  Any thoughts on what might be causing this?  Should I call a priest for an exorcism?? 
Thanks!

10

Mitel MiVoice Business/MCD/3300 / Multi Device User group - The directory number is of the wrong Service Level.

« on: February 19, 2016, 12:11:40 PM »

Hope I'm just missing something easy here - I am trying to get an analog extension to ring at the same time as a 5320e.  The user of the ip phone is licenced as an entry level UCC,as a multi-device user.  But when I try to add the analog extension to the multi device user group, I get a message that says, "the directory number is of the wrong service level."  Any thoughts on why this is happening?  if there is an easier way to do this, I'm all ears.

Thanks!

11

MiVoice Office 250/Mitel 5000 / SIP caller ID not showing up

« on: December 28, 2015, 12:48:13 PM »

Ran into an interesting problem today, just deployed some new SIP trunks at a site and the customer complains that they no longer receive incoming CID number.  They get the name coming in, but the number shows "no number" on their display.  The number is clearly coming in in the SIP invite, but for some reason does not get translated to the phone.  I've checked all the flags, but must be missing something somewhere.  Anyone run into this issue?
 I've copied the invite below.
Thanks!



[2015-12-28 11:41:24 SIP_DLG_MGR] ************* (Rx'd 1068 bytes from 24.220.229.60:5060) ****************
INVITE sip:7017573701@10.17.3.2:5060;user=phone SIP/2.0
Max-Forwards: 19
Supported: 100rel
To: <sip:7017573701@10.17.3.2:5060;user=phone>
From: "WIRELESS CALLER" <sip:2187794753;phone-context=national@a2.midcovoice.com>;tag=3660313287-247896
Remote-Party-Id: "WIRELESS CALLER" <sip:unknown@unknown.invalid>;party=calling
Call-ID: 300283298-3660313287-247889@sbc0.midco.net
CSeq: 1 INVITE
Allow: PUBLISH,MESSAGE,UPDATE,PRACK,SUBSCRIBE,REFER,INFO,NOTIFY,REGISTER,OPTIONS,BYE,INVITE,ACK,CANCEL
Via: SIP/2.0/UDP 24.220.229.60:5060;branch=z9hG4bKa650e151d636dda4701bc966862d394d
Contact: <sip:2187794753@24.220.229.60:5060>
Content-Type: application/sdp
Accept: application/sdp
X-Nt-Corr-Id: 3b343a00-7c88-4b38-b153-4efca61c4c00
X-Nt-Location: -1
P-Charging-Vector: icid-value=3b343a00-7c88-4b38-b153-4efca61c4c00;icid-generated-at=10.99.8.221
Content-Length: 190

v=0
o=sbc0 4008949547 4008949547 IN IP4 24.220.229.5
s=sip call
c=IN IP4 24.220.229.5
t=0 0
m=audio 21538 RTP/AVP 0 101
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
[2015-12-28 11:41:24 SIP_DLG_MGR] ************* End Raw SIP message ****************

12

Mitel Software Applications / Email on WAN port

« on: December 10, 2015, 05:22:54 PM »

I'm sure this is some easy setting I am missing somewhere, but my MAS server is trying to send all emails out the LAN port.  Trouble is that with this particular install, the email server is only available from the WAN.  Is there an easy way to direct the emails on this?

13

Mitel Software Applications / MAS upgrade certificate issues

« on: November 24, 2015, 05:15:25 PM »

Just ran into a strange issue with a resilient 3300/MAS server upgrade.  We recently upgraded the 3300s from 13.0.1.28 to 13.2.0.17.  Everything seemed to go well, except that after the update we are unable to synchronize the MAS server with the PBXs.  We get a simple failure message when trying to synchronize, and if we try to make changes, we get the following:

An execution exception occurred while setting parameters on MCD.; nested exception is: java.rmi.RemoteException: Failed to start MiXML session. ; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: No trusted certificate found   
 
No other changes were made to the system at the time, and all systems can ping each other with no issues. 
Anybody else seen this issue?

Thanks,
Trenton

14

Mitel MiVoice Business/MCD/3300 / calls manually transferred from hunt group

« on: September 30, 2015, 01:05:18 PM »

I'm sure I'm missing something simple, but having some difficulty with a rerouting issue.  When a call comes in on a analog trunk, it is set to ring to a hunt group.  Several users have line appearances of the members of this hunt group (simulating incoming lines). If a user in this hunt group picks up the call, and transfers it to another user, if the user is unavailable the call forwards to the AA instead of hitting the mailbox of the user it was transferred to.  I know mitel likes transferring calls to the original mailbox, but how does one override this in the case of a hunt group that doesn't have a mailbox?

Thanks!

15

Mitel SX200, SX2000, and older SX platforms / Error code 166, PMS requires console

« on: March 17, 2015, 06:57:11 PM »

I've got a hotel that has never been set up with a PMS before.  Have an Ipocket set up for the PMS connection; all settings appear to be correct, but I get no response on the interface when trying to connect with it, and the logs show error 166, PMS requires console.  This site has no console, they just use 5340s as subattendants.  Does the system really need a console in order to make this work, or is there a workaround?
Thanks!