Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: plim81 on February 09, 2017, 12:31:38 PM
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Mitel 5000
customers are calling into our company, but we have 3 brands and we would like to answer the phone accordingly. what do we need to do this?
For example:
1-800-555-1111 ABC Company
When a customer dials this ABC company # above can ABC company show up in the caller ID, so that our employees answering the phone call can say 'Hello, thank you for calling ABC company'.
1-800-555-2222 XYZ Company
1-800-555-3333 EFG Company
Or are we going about this all wrong and we can buy equipment that can make this happen?
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What type of trunks do you have? How are the toll-free numbers routed?
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Are you trying to identify the company during ring in or throughout the calls progress? In other words, does everyone who touches the call need to know the company or only the first person who answers? Different methods for each.
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There are 2 ways I can think of off the top of my head.
Method 1 (assuming PRI)
Route the call to a CRT then to a CRA based on number called and then hunt ground with the Username of the company.
The name will show up on the persons phone
Method 2
Use Phone manager
Setup the banners to pop up with different colours for each company so the person answering has a visual cue.
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If you only need to identify to the first answering point you could build a phantom ext for each, then represent those phantoms with SECONDARY CALL KEYS on user's phones. The beauty of this is that user must press the key to answer, making sure his mind is in the right gear.
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Until the OP comes back with more info, we can't begin to answer the question.