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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: CompuSolutions on October 17, 2017, 01:13:12 AM

Title: Transfer to Collected Extension issue
Post by: CompuSolutions on October 17, 2017, 01:13:12 AM

I am trying to setup a CRA with a Transfer To Collected Extension option..

The extensions I wish to transfer to are number 2100 - 2199

My digit translation is set to 2 = Transfer to Collected extension.

When I dial the CRA and then attempt to dial an extension I get a "The number entered is not valid" however if I dial the extension # without the CRA it dials the phone with the relevant extension number

i.e.

CRA 2519, Digit Translation 2 = Transfer to Collected Extension
I have a Phone device numbered 2111
My phone is numbered 2110

From my phone if I dial 2111, Phone extension number 2111 rings
From my phone if I dial 2519 I get the Initial Mitel Processing System Message.  During this message if I press 2111, As soon as I press the final 1 I get the message "Thew number entered is not valid".

I am sure I am missing something simple here but I cannot see it.

Title: Re: Transfer to Collected Extension issue
Post by: sarond on October 17, 2017, 05:24:23 AM

The Voice Processor must know what the extensions are.
They need to either exist as a mailbox or be created in "Voice Processor > Devices > Extension ID's"
They will then be valid extensions and you can transfer from the CRA to them.