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Mitel MiVoice Business/MCD/3300 / Silent Calls - Mitel 3300 MXe Release 9.0 UR2
« on: May 08, 2009, 02:00:22 PM »
Since we had our new Mitel 3300 MXe we've been having a lot of silent calls where the caller can't hear what the agent is saying. However the agent can hear the customer.
We are running 9.0 UR2 on the 3300.
It appears to be only calls that go through an ACD queue that get the problem and can be external or internal calsl to the ACD paths..
We get about 5 or 6 of these calls day at least. It seems to have happened since we upgrade to the first variant of version 9.0 release.
Anybody have any ideas?
We are running 9.0 UR2 on the 3300.
It appears to be only calls that go through an ACD queue that get the problem and can be external or internal calsl to the ACD paths..
We get about 5 or 6 of these calls day at least. It seems to have happened since we upgrade to the first variant of version 9.0 release.
Anybody have any ideas?