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Messages - JoeShmo

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1
Mitel MiVoice Business/MCD/3300 / Re: ID/Email Field in MCD5
« on: August 15, 2013, 10:02:45 AM »
Looks like it works.. sort of..  I can put a unique in there but it complains that its not in the proper format.  so after the ID# I need to put @a.a at the end, and it'll accept it.  I went back and checked embedded VM licences, and we have none allocated, none available, none used, etc..  so it appears to not use a license if that field is filled in.  Probably only uses a license if the voicemail checkbox is checked in that other tab.
So when we export data, we'll just have to massage that field, and take out the @a.a  guess that'll have to do.

2
Mitel MiVoice Business/MCD/3300 / ID/Email Field in MCD5
« on: August 14, 2013, 12:20:04 PM »
Can anyone tell me what the Email address field is used for in User and Device Configuration?  The description is The address the user's voice messages will be forwarded to.  But is that only for embedded voicemail?  We're using NuPoint on a standalone server.
But I've been asked to put a userID number from our employee management system into the phone system, so we can tie information in better when we do exports from the system.  But I need a field to populate in Mitel.

Does MCD version 6 allow for this a bit better maybe?  Does anyone have some screenshots?
OR, if we can do some sort of active directory integration, that would work too, but I think that is also in version 6 perhaps.

3
Mitel MiVoice Business/MCD/3300 / How to use your Mitel phone.
« on: July 29, 2013, 03:17:22 PM »
When we upgraded to 5330 phones from the 4025, someone asked me for "instructions" for this new phone.  I figured it was self explanatory.. its just a phone!  But I wrote up a set of instructions, and people are still commenting about it today after a few years.  So figured I'd post it here in case anyone needs.
BE SURE TO READ IT BEFORE SENDING as recipients definitely need a sense of humor.


-----Original Message-----
Subject: New Phones.

Most of you will notice that you have new phones on your desks. On the contrary, some of you may not notice...  There has been talk of possibly needing instructions or training for these phones, hence this email.
Occasionally, your phone may start making strange electronic type noises in a particular rhythmic cadence.  If this happens, pick up the detachable (although corded) portion on the left part of the phone, and align it in some fashon near your ear and mouth, and utter some type of appropriate salutation of your choosing.  If you were successful in your greeting, the individual (or possibly group of individuals) on the other end of the connection and you will engage into a conversation.  Upon completion of such aforementioned colloquy, you shall return the audio coupling device to rest back upon the location where you first retrieved it.

Conversely, there may be a time when you desire to beckon another person.  If this is the case, pick up the handset once again, and depress the numeric digits corresponding to the telecommunications address of the person whom you wish to summon.  This time, they will respond with the acclamation of their own choosing, and you (plural) can then continue directing your various verbal missives.

There are various bizarrely notated buttons on the phone to do odd things.
At the top, there is a button with a picture of a single mountain on it.  This is used to increase the volume of the various (artificial and human) noises emitted from your phone.  Additionally, below that button, there is a button with a 90 degree rotated greater than sign.  Oddly, this is to REDUCE the volume of the noises.  Why they chose to use a sideways GREATER than sign to LOWER the noise is beyond me.  To the right of those two buttons, there is a button with a sort of wireless network logo on it.  Yet again, for reasons beyond my understanding, they chose such a logo to enable/disable the speakerphone option.  These phones are indeed two way speakerphones, and to my understanding, they actually work.  On the far right, the "No Plankton" (from SpongeBob) logo is used to mute the phone so the other person cannot hear what you are saying.  This button will illuminate when active.

Below that group, there is a blue button with a picture of a phone and a printout behind it, Use this when you are bored and desire to break your phone by trying to add more options to the main screen.  The button next to this (circle with an x in it) is NOT used to play tic-tac-toe, but instead to cancel whatever operation you are currently attempting, including ending a conversation (if on speakerphone for example).  Next button on the right (123 with a circular arrow) will redial the last number attempted.  You can see this number (before pressing redial) on the top of your screen.
Red button (below blue) is the hold button.

To the right of the hold button is the pigtailed girl button.  If you want to start up a group of people who like to all talk (as girls typically do; hence the button design), use this button.  Also, use this same button to transfer the call to a girl with pigtails.  I've tried it, and it works for girls without pigtails, and even men too; not sure if thats a bug, or just added flexibility.  If you are talking to someone, hit that, and dial another number, then hang up, you have transferred, if you dont hang up, you are conferencing everyone.

On the far right, the flying envelope key has theoretically something to do with voicemail, but we've yet to get it to work.  =)

On the top of the screen, there should be a button for phone book.  You can use this to find other people's numbers.  Enter their name via the keypad as if you were sending a text message (i.e. hit "5" three times to type the letter "L", then wait a little before pressing the next letter/number).  After just a few letters, you can then hit the "lookup key" on the main display, then use Next and Previous buttons to scroll through the various people.

If you venture into the area of the blue button mentioned earlier, you can program buttons for 3 screens.  The bottom arrows on the phone control access to these other screens.  For example, you might want to put auto-dial numbers on screen 3.

One thing we may be automatically adding to everyone's phone is a "Call History" button, where you can access missed, dialed, and received calls.  You can also add this key yourself via running the gauntlet of the blue button.

-------------------
I got a reply from Dave:

At 01:51 PM 9/16/2011, Dave wrote:
due to the close proximity of our phones many of us changed the ring tone (on the old phones) so we could easily tell them apart.

I checked the online instructions and they say to leave the receiver on the hook and dial 398, then scroll through the ringtones using the up/down buttons.

However, doing this results in an "invalid number" and does not allow ringtone selection.

Is ringtone selection globally disabled or am I merely too stupid to deserve a  phone?

Thanks - Dave

----------------------

Dave, I figured I'd send this to everyone, so others have a better chance of breaking their phones.
To change your ring tone, you must first create yourself a superkey.  Do this by pressing the Blue key, then push the button for Settings.
Then Programmable Keys
Press an unused key where you want the superkey to appear (you have 3 pages, you get at other pages using the bottom right/left arrows).  Press a key.
Next, is a list of features you can assign that key... you want superkey, so use the right page key to find it (on page 5 of 6).  Press the key labeled superkey.

next, press save.
then close
close (again)

Now you are back at the home key.  To finally adjust ringer, press the superkey once, then cycle through the menu on top (pressing No a bunch of times until Ringer Adjust appears, and press the top key to select it.
next, press top key again to change pitch, Your phone will start ringing.  Use the up and down arrows to change the pitch.  When done, press the key to the right of the blue key to exit.

See how easy these new phones are?

4
Mitel Software Applications / what is Mitel Enterprise Manager?
« on: July 26, 2013, 03:01:49 PM »
We've been accessing our 6 controllers via the web interface, and it seems to work fine.  When we "upgraded" our vendor talked the higher ups into buying Mitel Enterprise Manager.  So we did, but never got it (but paid for it 2 years ago).  They were also unable to tell me what exactly it does, or why we need it.

So, I can continue to pester them to get it, or just ask for a refund.  I've found silly marketing jargon about what it does, but really, what does Mitel Enterprise Manager ACTUALLY do thats useful?  Is it actually moves/adds/changes/etc.. or is it just reporting junk?

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Mitel Software Applications / Re: Mitel UCA Download?
« on: May 03, 2013, 03:03:12 PM »
using an authentication server isnt really easy vs. secure.  Nor is having to hand type in 500 usernames/email addresses twice (as you have to add a contact email address) secure.  At the very least they should allow me to import a flat file to activate all the users (which it already knows about, since it syncs with the controller anyway).
Sure, for companies with around 50 users, hand entering might not be so bad... but 500?  it gets a little rough.

6
Mitel Software Applications / Re: Mitel UCA Download?
« on: May 02, 2013, 02:47:26 PM »
I found the problem.  Apparently, when you setup users in UCA, they do not have access to UCA, but the welcome message still tells them their username/password, but does NOT give them the link to download UCA.
Instead, you have to open up the "Licensed Features" (per user!) and set the profile to something other than the default.  THEN the welcome email will include the link to the UCA download.  Because apparently, the default profile cant have licensed features.
(sigh).  It amazes me that Mitel is still in business.

7
Mitel Software Applications / Re: UCA Download?
« on: May 01, 2013, 03:05:09 PM »
Also... is there a way to edit the welcome email that gets sent out, so I can include the URL to the UCA download?

8
Mitel Software Applications / Re: UCA Download?
« on: May 01, 2013, 02:48:15 PM »
Well, after scouring the web, I found that the Windows version is at:
http://[uca server name]/ucs/dl/UnifiedCommunicatorAdvanced.msi
still looking for the mac version.

I was poking around the server, and noticed MitelUCAdvanced.apk in the same spot, but I'm guessing thats the android/mobile version.
Does it exist for mac?

9
Mitel Software Applications / Mitel UCA Download?
« on: May 01, 2013, 02:25:39 PM »
I cant seem to find where my clients can download the UCA client.  I need it for both Windows and Mac users.  I thought it was on the server somewhere, and I also thought the welcome email would say where to get it from, but thats not the case.

I have it on my machine, but its an old version, and the UCA server automatically updated it when I upgraded UCA.  However, it would seem kind of silly to put the version I have (which I forgot where I got it from), only to make it go through the upgrade again.

Guessing there is some path on my UCA url to download the client...  ideas?

10
Mitel Software Applications / Re: UCA LDAP/AD Authentication
« on: May 01, 2013, 12:23:11 PM »
Yes, AWC and AD seem to be working together... amazingly....  I wonder what it would take to get the AWC/MCA team to talk to the UCA team to get ldap working?  Then I wouldnt have to try to convince management to let me get a CudaTel so that everything truely is one platform.

I simply went into LDAP configuration, and filled out all the entries.  Seemed pretty straight forward, so I can't even explain what to do.  If you are not also the person who maintains your active directory, then maybe its tricky.  If thats the case though, contact your server person, and ask for a query only account for LDAP, and ask for the distinguished name for it, and use that for "LDAP Admin ID".  Not sure if it overwrites existing conferences tho.  But basically users are created as they login with the default user template you created in Provisioning->Default User Settings

Also, in MCA/AWC, I get a reminder on the top talking about using the UCA Integration wizard, but then warns to NOT run the wizard if the site requires UCA with Active Directory/LDAP.  kind of odd, considering UCA doesnt seem to support AD/LDAP.


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Mitel MiVoice Business/MCD/3300 / Lync instead of UCA with Mitel 3300?
« on: April 29, 2013, 11:42:48 AM »
Has there been any write ups on how to get Lync working with the Mitel 3300?  Currently, they are both stand-alone islands.  Doing various searching, I only find minuscule bits and pieces of information.  Live Border Gateway was mentioned a few times, then I read:

"If you're using DirectSIP, LBG is not necessary.  You will be using Enterprise Voice.  LBG is only for RCC."

Not sure what RCC is..  our mitel has IP phones, and we have enterprise licenses for all the users.  What I'd like is for people using Lync to get screen pops when their phones ring, and be able to dial via Lync (sort of how UCA works).  The problem with UCA is that I have to maintain a separate set of accounts, since I cant find anywhere that it can authenticate against LDAP/AD.  So we're looking to ditch UCA and the 500 user licenses we purchased for it.  (kind of a shame)

12
Mitel Software Applications / UCA LDAP/AD Authentication
« on: April 26, 2013, 02:33:22 PM »
Is it possible to authenticate against LDAP or Active Directory with UCA (We're at 5.1.34).  AWC against AD seems to work rather nicely, but I'm unable to find anything in UCA to set that up other than the LDAP sync, which I cant get working anyway.

13
Well, nice that its been discontinued, as I no longer need to find an excuse not to get it.  It had heaps of overkill with heaps of costs, and yet another external system to try to tie into.  Yet another feature that should have been programmed into the Mitel itself.  I wonder if its any easier over in the FreeSwitch/CudaTel world...

14
Mitel MiVoice Business/MCD/3300 / Mass notification via Page groups?
« on: March 05, 2013, 11:44:01 AM »
So we have been asked what the MCD can do for mass notification.  The first thing that came to mind was Paging.  However, according to the documentation (we're running 5.0 on virtual MCDs), we can only have 64 IP phones in a page group.  Is there a way around this?  Like some sort of cascading where a member of one group is actually a group number for another group?
We have approx 400 IP phones (model 5330) that university police may want to send a page to.  I could probably make a pile of groups that were per-building based, then they would have to do each building one at a time, but at least its something.
I see that "the number of IP phones in a page group is limited to 50% of the available E2T channels", not sure how many channels are on a virtual MCD setup (I guess the same as MCD-ISS), or if theres a way to increase them.
Any suggestions?

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Mitel MiVoice Business/MCD/3300 / Re: DSS calling instead of answering
« on: January 08, 2013, 03:37:44 PM »
Secretarial button seems like it would make more sense now that I read about it, but still wont resolve the issue, as it seems to be same as DSS, except the addition of the simple transfer.

I'm not sure what you mean with the putting the pickup key next to the DSS appearence.  Unless you mean not use DSS, and just program the key as pickup, but label with the #.  Although then I'd lose the speedcall functionality of DSS.

As for the multicall, I questioned that when our vendor installed everything, thinking it would probably lead to problems in the future.  I was told that it was there in case the user had to put someone on hold and make another call, or accept another call.  I guess that does kind of make sense.  Although making another call could be accomplished with the transfer key.  And any time I explained to a user that they can accept another call when they are already on the phone, they said "Well, why would I want to do that?".

I think I'll just remove that multicall appearence and see how that works.  Then maybe I'll figure out how to remove that from the other 500+ phones, and just add it back when someone actually wants to have that multicall thing.

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