Topics

1

Mitel MiVoice Business/MCD/3300 / HELP! Applications Loading / Upgrading message on random phones

« on: April 03, 2014, 03:15:48 AM »

 Hi,

We have been experiencing an issue with our MITEL 3300 controllers and related 5320, 5330 and 5360 phones. A large number of telephones come up with a message saying:
"Please wait while upgrades are being performed on the HTML applications on this phone"
The phone either stays like this permanently or disappears and gives us about 30 seconds to login before reappearing. Once the user has logged in their phone shows "Applications Loading". The phone can make and receive calls once logged in but the keys and display do not show correctly.

This seems to happen on random phones...sometimes they will work after a reboot and sometimes they will not. We have a number of phones that do work so it is a complete mix.

All phones have base numbers and users have hot desk extensions. We have a primary controller and a secondary controller. Both have been rebooted, both have had their Databases restored. We have about 1300 telephones and relevant licences. Things have been working for a number of months with no issues.

We are now seeing an error on the controller reading: "SacUnpackPhoneInfo-> Max (Full) SAC Connection limit of 1000 reached. Device with MAC: 08:00:0F:56:10:CA rejected"

Mitel and our support provider have spent 3 days trying to resolve this but they cannot resolve it...any assistance greatly received!
Thanks
Stu

2

Mitel Software Applications / Nupoint VM to Email

« on: August 21, 2012, 11:52:33 AM »

Hi

One of my engineers is trying to configure voicemial to email notification on NuPoint version 14.1.1.4.01. He has configured the ip address for the SMTP server and allowed the nupoint server to relay through the email server (internal Exchange 2010).

We have setup the email address in the individual mailbox numbers but is there anything else that is needed? He just cannot seem to get it working.

Thanks in advance.

3

Mitel MiVoice Business/MCD/3300 / Polycom Soundstation IP 6000 and Mitel

« on: August 17, 2012, 10:01:08 AM »

Hi
We have setup a number of polycom soundstation ip 6000 devices but cannot get it to dial 0800 numbers or setup a 3 way conversation. We have looked at the digitmap assignments and so have our support provider, but still cannot get it working. Any help would be greatly appreciated.
Thanks

4

Mitel MiVoice Business/MCD/3300 / Same extension but different DDI's

« on: August 17, 2012, 09:51:45 AM »

Hi
I have a query about the best way to handle having two different ddi ranges but with the same last four digits.

We have two DDI ranges:
0141 331 xxxx
0207 901 xxxx

We have purchased a new range for the 0207 901 ddi, but the last four digits are the same as the last four digits on the other range. What is the best way to set this up on the Mitel system.

One idea was to have a DDI for external calls, but a completely different extension for internal calls (i.e. 0207 901 8001 but an extension of 101). Is this easy to do or are there better options?

Thanks in advance for any help.
Stu

5

Mitel Software Applications / UCA 5.0 - Group Policy?

« on: July 20, 2012, 05:22:32 AM »

Hi

We are rolling out UCA 5.0 across the organisation and have packaged the application ready for silent install and no user interaction.

We would like to be able to control the configurable settings from a central location and lock them down from users being able to change them.

Does anyone know how we can do this? I would expect there is a GP template out there but cannot seem to find one.

Thanks in advance

6

Mitel Software Applications / Accessing Voicemail from external phone

« on: May 15, 2012, 11:26:44 AM »

Hi

As part of a working from home scheme users will be allowed to forward their extensions to their home line or mobile. They will still need to access voicemail from an external phone, so i was wondering what the best way to set this up is?

We were told by our supplier that is is not a good idea (secuurity) to have a number setup just for voicemail which is accessible externally, so we are a little stuck. I understand UC could help us out but it isn't something we plan to implement any time soon.

Any help would be greatly appreciated.

Thanks

7

Mitel Software Applications / Nupoint Message Waiting Lamp

« on: June 01, 2011, 06:47:09 AM »

Hi,

We use nupoint for our voicemail service with our Mitel 3300 controllers. If I receive a voicemail today, the message waiting lamp shows. However, the message waiting lamp will not be flashing the next day  if I haven't listened to the message. Is there a timer that controls how long the message waiting lamp shows?

Thanks

Stu

8

Mitel MiVoice Business/MCD/3300 / Activation of your call forward profile failed

« on: May 20, 2011, 08:59:44 AM »

Hi
On a couple of my extensions, the call forward activation does not work. When I try to activate it from the phone it shows a message of "The activation of your call forwarding profile failed".

I have checked the COS and HCI and call forwarding internal and external are set...Call forwarding does work on some of the extensions and not others even though they have the exact same settings. I have also deleted and re-created the extension but still no luck!!
Thanks
Stu

9

Mitel MiVoice Business/MCD/3300 / Mitel Handset for the hard of hearing

« on: May 06, 2011, 10:39:31 AM »

Hi
Does anyone have any recommendations for a handset for an extremely hard of hearing user? We have tried a 5320, 5330 and 5312, but they are not suitable.

Thanks

10

Mitel MiVoice Business/MCD/3300 / Call Pickup Display

« on: May 06, 2011, 10:37:52 AM »

Hi
We have just had a Mitel 3300 system installed. I was wondering if the system can show who's phone you are picking up when you activate the pickup feature. At the moment if user 1 calls user 2 and user 3 activates call pickup, user 1's name is displayed. I would rather know who's phone I am picking up.

Strangely, if an external call comes into user 1 and user 2 picks up the call, user 1's name is displayed for 1 second before reverting to the external number.

Any help would be greatly appreciated.

Thanks