Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: kcolozzi on February 17, 2017, 11:46:11 AM

Title: Screen Recorder Error
Post by: kcolozzi on February 17, 2017, 11:46:11 AM

Hi,
We are using Mitel Screen Recording Software, version 9.1.1171.  I installed this on a PC running Windows 10.  When I first open this program, I get an error message that says "Administrator user rights are required to install the TechSmith Screen Capture Codec (TSCC) on Windows NT/2000/XP".  I then click the "OK" button and am able to login to the software.  I get this error message when logged in as the user and as myself and I have admin privileges on his computer.  The error message also mentions Windows NT/2000/XP and this machine is running Windows 10.  Currently, we are not able to view the screen recordings.  Does anyone have any ideas why this message always pops up when I open up the screen recording software?  Any help would be greatly appreciated.

Title: Re: Screen Recorder Error
Post by: sunspark on June 26, 2017, 08:17:15 AM

Note: Beginning with Release 8.0, Mitel recommends the installation be completed using 64-bit Windows 7, Windows 2008, or Windows 2012. Release 9.0 does not support 32-bit installations. Release 9.0 adds support for Windows 10.

Title: Re: Screen Recorder Error
Post by: v2win on July 11, 2017, 12:54:55 PM

Maybe try to run the installer as administrator?

right click --> run as administrator