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Mitel Forums => Mitel Software Applications => Topic started by: cardosojjorge on October 19, 2022, 02:16:25 PM

Title: Micollab call dropping
Post by: cardosojjorge on October 19, 2022, 02:16:25 PM

Hi i have a SIP trunk as entry to my mivocie 5000 latetest integrated with micc contact center 9.4 and micollab 9.6 all clients updated.

At random all call drops. Anyone elas?

Title: Re: Micollab call dropping
Post by: lundah on October 20, 2022, 05:09:36 PM

That's a very vague description. The root of the issue could be a lot of things. What else is happening at the same time? Any interesting log messages on any infrastructure related to the services that have matching timestamps to the call drops?

Title: Re: Micollab call dropping
Post by: cardosojjorge on December 07, 2022, 01:14:31 PM

one softphone linephone was causing the issue