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Mitel Forums => Mitel Software Applications => Topic started by: abmitel on February 11, 2021, 10:59:50 AM

Title: i dont get Diagnostic report on mail from micollab soft phone client
Post by: abmitel on February 11, 2021, 10:59:50 AM

Hi
i dont get diagnostic report on email , i select send diagnostics report , i can see the send report icon and it send the report .
n. but dont get the email. do i need to set smtp mail server details and where do i set it

Warm Regards

Title: Re: i dont get Diagnostic report on mail from micollab soft phone client
Post by: sunspark on February 11, 2021, 11:02:49 AM

Legacy or next gen client ?

in both case you will not get the email .

legacy : you can see the report il the micollab server diag.

next gen : in program files/ mitel /micollab .....

Title: Re: i dont get Diagnostic report on mail from micollab soft phone client
Post by: lundah on February 12, 2021, 09:00:24 AM

The MiCollab client sends the diagnostic log to the MiCollab server under /var/logs/feedback.

Title: Re: i dont get Diagnostic report on mail from micollab soft phone client
Post by: mark.vanderheijden on February 12, 2021, 10:44:20 AM

If you want to get an email you have to program the "Server to use for outbound SMTP" and "Forwarding address for administrative email" in the E-mail settings form.