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Mitel Forums => Mitel Software Applications => Topic started by: ghost on October 30, 2017, 11:53:54 PM

Title: MiCC IVR Routing not playing new prompt
Post by: ghost on October 30, 2017, 11:53:54 PM

Hi

I am having issue getting a workflow to play a new prompt (existing ones work) and was hoping for a hand working what I'm doing wrong
When I call the number is pauses for a second when it should play message and the transfers to ACD path

MiCC ver 8.1

I have checked the audio file is 8000Hz Mono u-Law
I suspect it is the audio file and Ive tried different settings with no luck
Using Audacity to save the file

Title: Re: MiCC IVR Routing not playing new prompt
Post by: sarond on October 31, 2017, 03:14:04 AM

I use audacity and do the same.
Just make sure the project rate (bottom right drop down) is also set to 8000Hz