Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: jsnapp on July 26, 2017, 10:09:40 AM
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At our firm we have Mitel at both of our offices located in 2 different towns.
They each have their own external number that customers call in on. I know how to edit the call flow for both to enter schedule holidays so a custom greeting is played.
Is there a way if one office closes for the day to have it auto transfer to the other office?
If so, how would I do that in the call flow? Screen shots please.
Thanks in advance!
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Is this a Call Flow within NuPoint, or something else?
If it's in NuPoint, you use a blind transfer.
Otherwise you could use a call re-route on the controller. Or if it's a reception number you could make it a Ring Group with an overflow target pointing at the other office's reception number and this would kick in if all the Ring Group members weren't logged in, or were made absent in their Group.
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Yes, NuPoint. I'm no Mitel expert, but maybe I'm making this harder than it needs to be.
For example, Office 1 has a call flow mailbox of 77990 and Office 2 has 78990
77990 in the call flow goes to the ring group of 79994
78990 in the call flow goes to ring group of 78994
Wouldn't it work to just edit call flow 78990 and edit the ring group to 79994? Then change it back at end of business day.
I've posted an example of the call flow.
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Yes, but better would be to have two Schedule checks near the top of the callflow.
One checks for business hours, the next one checks for public holidays. Stick a public holiday in for the closed office and do a transfer action for that schedule check result.