Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: smarbar on July 21, 2017, 04:51:15 AM

Title: MiCollab Client Voicemail request callback
Post by: smarbar on July 21, 2017, 04:51:15 AM

Hi

I am trying to get the callback working on MiCollab Client but can only get it working for internal, cant figure out how to get the external part working. I have the dialler set up with what looks correct but how doe the 9 get added? is it done by MiCollab?

Thank

Title: Re: iCollab Client Voicemail request callback
Post by: HighburyN5 on July 26, 2017, 03:39:27 PM

Think that might be a bug, we've got the same issue but have been unable to resolve.

Title: Re: iCollab Client Voicemail request callback
Post by: VinceWhirlwind on July 26, 2017, 09:20:01 PM

On the MiCollab server, in the MiCollab Client Service, on the PBX Nodes tab, click on your controller, and see if you have your "9" entered under "dialling prefix".

Title: Re: iCollab Client Voicemail request callback
Post by: smarbar on July 27, 2017, 03:03:41 AM

Yep 9 is in there, thought it might be calling the ehdu extension so played with dial plan but no luck there either


Sent from my iPhone using Tapatalk

Title: Re: MiCollab Client Voicemail request callback
Post by: VinceWhirlwind on July 27, 2017, 08:19:52 PM

OK, and I guess you also have your "9" on the controller on the System Options form,  "Outgoing External Prefix for Applications".
 

Title: Re: MiCollab Client Voicemail request callback
Post by: smarbar on July 31, 2017, 01:10:22 PM

Yes it’s in there as well, this is the first time testing this and both systems I have access to are the same version so could be a bug. Have logged with Mitel so will see what they come back with.


Sent from my iPhone using Tapatalk