Mitel Forums - The Unofficial Source

Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: wesneve on August 25, 2016, 11:22:14 AM

Title: Change extension prompts in Auto Attendant.
Post by: wesneve on August 25, 2016, 11:22:14 AM

Hello,
I need to change the extensions on some auto attendant prompts.

For example, When the auto attendant says, "Dial 4 for Quality" or "Dial 5 for purchasing". I need to change the extension that "pressing 4"points to.
Best I can tell this is an embedded voicemail on an SX-200_ICP_5.0.1.11 CX. 

Any help is greatly appreciated!!!

Wesneve

Title: Re: Change extension prompts in Auto Attendant.
Post by: wesneve on August 25, 2016, 11:40:00 AM

OK. So I figured out how to change the extension there. But I have one option that says press 6 for company directory. Which/What kind of mailbox would the company directory be?

Currently when someone presses 6 for company directory, it goes to an extension and rings. Obviously, that is not what I want.

Title: Re: Change extension prompts in Auto Attendant.
Post by: johnp on August 25, 2016, 06:59:57 PM

I think dial by name is 9 only

Title: Re: Change extension prompts in Auto Attendant.
Post by: acejavelin on August 25, 2016, 07:15:15 PM

Quote from: johnp on August 25, 2016, 06:59:57 PM

I think dial by name is 9 only

Yes, only 9 is allowed as Dial By Name in embedded VM.

Title: Re: Change extension prompts in Auto Attendant.
Post by: wesneve on September 19, 2016, 03:24:21 PM

OK. Thanks!