Messages

31

Mitel MiVoice Business/MCD/3300 / Re: Which COS for Call Park Timer (or other timers?)

« on: February 14, 2019, 12:24:30 PM »

Thanks for your response, Sir.
As it turns out, our park extension 827 is actually a hunt group and has its own COS. I had to contact the installers on this to figure it out. I'm just the end-user, so much of this stuff is still a bit beyond my expertise. It is helpful to know that the park/recall timers are based on the destination. We have some other extensions that are also way too long...
-dg

32

Mitel MiVoice Business/MCD/3300 / Which COS for Call Park Timer (or other timers?)

« on: January 25, 2019, 09:17:37 AM »

Hi folks,
I'm a little confused on which COS I need to be looking at to change a call park timer. Let's say an outside caller comes in on a PRI to the receptionist at 250, then parks to 827. Which COS is the park timer in? Is it the COS of 250? 827?, the PRI? I'm pretty sure I tried both the PRI COS and the receptionist COS, neither seemed to be the one. 827 is actually a phantom extension, so I don't even know that it has a COS at all... The only place I can see 827 is in the directory.

Any suggestions are gladly accepted!
Thanks in advance,
-dg

33

Mitel MiVoice Business/MCD/3300 / Wired headsets for 53xx phones?

« on: December 17, 2018, 09:15:27 AM »

Does anyone have a decent guide for what brands of wired headsets are supported (or will work with) the 53xx series phones?
I don't really need any functions other than to hear and talk - doesn't need an answer button or any handset lifter contraption.
 

Thanks in advance,
-dg

34

Mitel MiVoice Business/MCD/3300 / Re: MOH - couple questions

« on: December 12, 2018, 06:09:59 AM »

Rebooting the 3300 has corrected the MOH source. It is curious that I was able to switch from external to embedded on the fly, but not back. Sometimes one just has to take a solution without a good explanation...
-dg

35

Mitel MiVoice Business/MCD/3300 / Re: MOH - couple questions

« on: December 11, 2018, 04:26:34 PM »

Thanks.
They were playing from the external units before I switched them all to embedded - one for each tenant. If I remember correctly it seemed to switch immediately. I didn't change any COS to make that work. Just changing them back from embedded to external just isn't switching back over... I guess I'll try rebooting tonight and see of that helps.
-dg

36

Mitel MiVoice Business/MCD/3300 / MOH - couple questions

« on: December 11, 2018, 01:12:56 PM »

Hi folks.
Couple questions regarding MOH on the 3300.
First of all, is there a way to _download_ an existing embedded music file? I don't see any way in the GUI, but can it be done via CLI/FTP (or the GUI some other way I can't find?) I'm thinking I want a local copy of this file for future reference, so I can delete it and upload another one. There's just not enough space on these 3300's.
And secondly,
We have multiple tenants, each of which use a different MOH source. A couple use the 3300 embedded source, and 3 use on-hold-plus players associated with a DN (extensions 881-883.) I've changed every tenant from embedded to one of the externals (882) and it's still sourcing from the embedded file. I figured I might have to wait until the file plays out, but I'm pretty sure it's been far longer than that now. Is there some way to force the change from an embedded source to external?
Thanks in advance!
-dg

37

Mitel MiVoice Business/MCD/3300 / Re: Routing advice?

« on: October 08, 2018, 12:12:33 PM »

Looks like it could be, or is more likely to be the 'call queued timer' in the case of a ring-all group. The call ringing timer seems to be more for use with cascading or circular groups. They're currently both set to 20 seconds, so I'll try both.
Thanks again,
-dg

38

Mitel MiVoice Business/MCD/3300 / Re: Routing advice?

« on: October 08, 2018, 11:48:16 AM »

Cool, thanks Ace.
Looks simple enough. I always overanalyze things.
Is it correct that the 'call ringing timer' in the ring group settings is the one to use to choose how long 857 rings before overflowing to rg858? (then the same for how long rg858 rings before overflowing to 800?)

Thanks again,
-dg

39

Mitel MiVoice Business/MCD/3300 / Routing advice?

« on: October 08, 2018, 10:27:58 AM »

Good day, folks,
Sorry about the rather generic Subject...

Currently we have an extension 885 - that when called, rings our service department's ring group 857 (ring all) and if not answered, it goes to the NuPoint box.
My understanding of how this flows is that when 885 is dialed, there's a call reroute to always alternative to ring group 857, and ring group 857 overflows to the VM pilot 800.

We want to add a second layer to this. I want it to ring rg857 for say 3 rings, then ring the manager's extension 647 for two, and if neither answer, it can either go to VM 885 or a different/new VM box separate from the manager's personal box. I can't seem to figure out how to route this. I can overflow to his personal extension, 647, but that never routes to any VM box at all. Do we do something with first and second reroute alternatives rather than always alternatives?

TIA,
-dg

40

Mitel MiVoice Business/MCD/3300 / third-party softphone app for iiphone?

« on: July 27, 2018, 07:38:03 AM »

Hi gang,
Is there a good iPhone softphone app other than the MiCollab app that works well in a MBG/teleworker scenario? I just want it to be able to make calls as if it were a local extension (whether on local wifi, remote wifi, or cellular data), and we don't need any other video/chat/directory functions.

Thanks!
-dg

41

Mitel MiVoice Business/MCD/3300 / Re: Hunt Group Visual Voicemail

« on: March 23, 2018, 04:08:06 PM »

Hi.
I believe we're running mcd7.2 (I never know how to answer this question...)
On my 5330e or 5340e I hit menu key > voicemail, then at the top it says
Mailbox xxx
Passcode:
----------------------------
Login
Backspace
Clear
Close
----------------------------
Connect as Guest...
(x)Remember my passcode

The connect as guest button lets me choose a mailbox number other than my own.
Hope that helps.
-dg

42

Mitel MiVoice Business/MCD/3300 / Re: Mitel 5330e - Waiting for Lan Link to come Up

« on: March 23, 2018, 11:30:39 AM »

I actually had a case like this also, where it was the actual ethernet port in the phone itself. I tried cleaning the pins with contact cleaner and everything, but after a few times hanging up (causing vibrations on the port) it would drop again. This was in a new building with new structured cabling, all qualified cat6, and new patch cords.

One just never knows why things die like that.
-dg

43

Mitel MiVoice Business/MCD/3300 / Re: Hunt Group Visual Voicemail

« on: March 23, 2018, 11:24:04 AM »

I'm not sure if this applies in your situation, but on my 5340/3300/NuPoint I have a "Connect as Guest..." option in visual voicemail that appears to allow me to connect to any voicemail box. I just tested with a box other than my own and it seems to work. I doubt the MWI would work on that guest box, but I can see the messages there.
Hope that's helpful,
-dg

44

Mitel MiVoice Business/MCD/3300 / What is Primary Phone Service ID?

« on: March 23, 2018, 09:20:49 AM »

Hi all,
I'm having a really obscure issue with one particular phone/extension that has one-way audio on inbound external calls, and no-way audio calling to another zone across the street, but otherwise works. I can't figure this one out. I've swapped phonesets, blown out the extension & rebuilt it, changed cables, ports, tested in my own office, just about everything. Surprisingly it even happens when I hot desk my own extension on it and test.

We're on a flat network with metro-e so there shouldn't be any routers or firewalls in the way.

I exported the user list to excel just to see what could be different about this one. Surprisingly, his user has no Primary Phone Service ID, where all the others do. What is that, and why would it be blank?

TIA,
-dg

45

Mitel MiVoice Business/MCD/3300 / Re: Unexpected Alarm Status - Clear Alarm

« on: February 13, 2018, 10:16:57 AM »

Okay, thanks for the info - quite helpful.
I just ran a manual backup to my local PC and the alarm cleared out. Perhaps a silly question though -
Does the system just run a DB verification and backup on its own by default on a set schedule? If so, on what schedule? I'm not finding any settings for this anywhere.

Thanks in advance,
-dg