Messages

16

Mitel MiVoice Business/MCD/3300 / Re: 69xx DECT headset cal control button

« on: December 21, 2020, 01:37:40 PM »

It says administrator access denied when I hit Advanced.
Having said that, there is an audio setting (I have status, diagnostics, audio, and display) and that audio path is set to headset.

Thanks!
-dg

17

Mitel MiVoice Business/MCD/3300 / 69xx DECT headset cal control button

« on: December 21, 2020, 01:25:10 PM »

Hi folks. Just bought my first 6940 DECT headset (51305332). Seems to be paired already and audio works, but I can't figure out how to make the center button do anything.
I can hear the call ringing in the headset, but pushing the button does not answer.

Is there some programming to make that work? Could it be confused about which line to answer? (I wouldn't think so...)

The only way I can seem to initiate a headset call is with the speaker/headset button on the set. Kinda defeats the point of having the call ring in your ear if you can't answer...

Any pointers are greatly appreciated.
-dg

18

Mitel MiVoice Business/MCD/3300 / Re: Prefix Failures and Oddities

« on: December 03, 2020, 11:06:00 AM »

Are we talking prefixes, here, or extensions?
-dg

19

Mitel MiVoice Business/MCD/3300 / Re: call forwards/alternate/timers/etc

« on: December 03, 2020, 11:05:01 AM »

Yes - I see that. However, the system timer and the COS timer are two separate yet simultaneous things, from what I see.
It actually does work as I expected -
The system timer goes to the 2nd alternate dest at 22s. The COS timer goes to the 1st alternate dest (in this case route 1 which is nowhere, but it does go to the forward no answer number)

Confusing - but it works!
I was afraid I'd have to build custom alternate routes and phantom extensions/speed calls, but it turns out that's not the case here.

Thanks!
-dg

20

Mitel MiVoice Business/MCD/3300 / call forwards/alternate/timers/etc

« on: December 02, 2020, 05:13:45 PM »

Hi folks.
With many folks WFH lately, I've had some pretty odd requests... I can't quite figure this one out.

This person has a desk phone, x454. Historically it's always done what the others do - rings for 22 seconds, then goes to 800, the VM pilot.

Well now, she wants internal calls only to forward to her cell at 12 seconds, but any other calls to ring the desk and go to VM as usual after 22.

I have a 'forward no answer internal' number set, and enabled, but I can't figure out where the timer is for this, or how that differentiates between the regular 22 second forward to alternates timer (VM).

I made a custom COS for her and set the forward no answer timer to 12, but it still rings 22s then goes to her cell.

Any ideas?

Thanks in advance.
-dg

21

Mitel MiVoice Business/MCD/3300 / Re: DECT / Wireless phone for home use on 3300?

« on: October 21, 2020, 02:20:04 PM »

I have one setup like this - a real backwards work-around - but actually works quite well. The guy working from home doesn't have any hardwires available, and he also happened to need a work PC as well as the phone. So I set up a PC for him to be used on his xfinity wireless at home, then used Windows ICS to share that wireless connection to the ethernet port. (Yeah, that's double NAT, and it's backwards, but it works.) The phone is a teleworker, so it finds its way through the computer and home router to the MBG just fine and sounds good. This is tricky to get right, and there's a reg hack required to have the ICS stay on after shutdown or reboot, but it can be done.

The other option I had considered was to just use an old wireless router as a bridge, but then I'd have needed his home credentials and I couldn't be sure it would work.

Cheers,
-dg

22

Mitel MiVoice Business/MCD/3300 / Re: Actual IP device capacity of a 3300 CX ii?

« on: August 05, 2020, 11:37:26 AM »

What's a reasonable upgrade path? The company is growing pretty quickly, so I'm guessing we ought to do something. Is the 3300 MXe III the next step?

Also, are there any available performance statistics somewhere to look at system load, etc? While we do have a good number of users, the system isn't that complicated (we also have a MAS server and MBG's) so I'd not expect it to be all that busy.

Thanks!
-dg

23

Mitel MiVoice Business/MCD/3300 / Actual IP device capacity of a 3300 CX ii?

« on: August 05, 2020, 10:12:16 AM »

Hi folks,
I'm trying to find out, really, how many phones (multiline sets, IP devices, sip devices, etc) I can actually have on a CX ii. Some "official" Mitel documentation seems to indicate 150. However, I currently have 159 working fine, and just added 10 more IP seats. My system capacity form seems to show that I have an allocated number of multiline sets at 756. Is this dependent on software version, or something?  If it matters, we're running Release level: 8.0 SP3 PR1  Active software load: 14.0.3.22.

Thanks in advance,
-dg

24

Mitel MiVoice Business/MCD/3300 / Re: block certain functions/changes on 53xx phone?

« on: May 13, 2020, 11:20:54 AM »

Heh - I like it.
I can just take the blue key out altogether.

Thanks,
-dg

25

Mitel MiVoice Business/MCD/3300 / block certain functions/changes on 53xx phone?

« on: May 12, 2020, 02:21:05 PM »

Hi folks,
Evidently we have some pranksters that like to go around changing things like language and contrast settings on out 53xx phones once in a while. I hate to tackle a management problem with a technical solution, but was wondering if there's a way to prevent these kinds of changes. Disabling [only] blue menu key> settings would be nice, and wouldn't stop most normal functions from working. (as it is me who ultimately has to fix this since you can no longer see the screen.)

Is it possible to lock down just certain functions like this one?

And just out of pure curiosity, is it even possible that the phone might be doing this on its own?

Thanks,
-dg

26

Mitel MiVoice Business/MCD/3300 / forward always from XXX

« on: October 22, 2019, 11:21:19 AM »

Hi folks,
I'm not sure it this is a 3300 thing or a MAS/NuPoint thing...
We have several main numbers that forward to the NuPoint directly, and ring some groups before going to VM.
When the calls hit the groups, it always says 'forward always from XXX' (XXX being the voice mail box number/extension.)

How can I change that to say the actual name of the VM "person" instead of the extension?
For example, 'forward always from Cadillac Service.'
The numbers are named in MAS as well as in the corporate directory, so I don't see where this setting might be.

Any suggestions are welcome.
Thanks,
-dg

27

Mitel MiVoice Business/MCD/3300 / single key transfer to external number?

« on: July 10, 2019, 01:11:10 PM »

Hi folks,
I'm sure there are several ways to do this -- just drawing a blank for the easiest...
I want to program a soft key on a 5330/40 to do a one-key-transfer to an external number. Is there an easy way to do this?

Thanks in advance,
-dg

28

Mitel MiVoice Business/MCD/3300 / Re: Cordless Analog with Caller ID Names?

« on: May 15, 2019, 03:45:31 PM »

I have a few el-cheapo v-tech cordless phones hooked up via Cisco SPA112's. Works just fine, and does indeed support callerID. (I even have an alarm system and fax connected this way and that works as well, though the fax is a bit sketchy.)
-dg

29

Mitel MiVoice Business/MCD/3300 / Re: Phoneset model support for 8.0SP3?

« on: May 15, 2019, 03:43:22 PM »

Thanks you all. I'll get a couple 6930/40 to check them out!
-dg

30

Mitel MiVoice Business/MCD/3300 / Phoneset model support for 8.0SP3?

« on: May 10, 2019, 11:37:44 AM »

Hi folks -
We're running 3300 CXII's with Release level: 8.0 SP3 PR1. All our current phonesets are 5330/40's, many with DECT handsets. When looking to purchase more, I'm finding the phones really cheap, but the DECT sets around $400(!). I've seen 6930/40's with the bluetooth handsets fairly cheap as well. From what I can gather, it appears that 8.0 SP3 supports the 68/6900 series phones. Is that right?

Also, is there any particularly compelling reason to upgrade to 9.x? I think our configuration is fairly simple - just 130 or so extensions, some ring groups/pickup groups, and a MAS VM server. Nothing complicated.

Thanks for the advice.
-dg