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Mitel Forums => Mitel Software Applications => Topic started by: JasonTL on August 17, 2017, 05:47:55 PM

Title: Report missing from CCMWeb
Post by: JasonTL on August 17, 2017, 05:47:55 PM

We recently upgraded a customer's Micollab server and since the upgrade one of the existing scheduled reports is missing. I am not sure if Mitel did something custom for them but the old reports looks normal. The report name is "Extension Group Accounting Trace". Is there a way to add this report back?

Title: Re: Report missing from CCMWeb
Post by: sunspark on September 07, 2017, 05:08:22 AM

Hi ,

You have to take a look in the Flexible reporting

Title: Re: Report missing from CCMWeb
Post by: JasonTL on September 07, 2017, 12:48:36 PM

Under flexible reporting, I receive the following:

You have been directed to this page for one of the following reasons:

    The report has not been saved. In Flexible Reporting, click File=>Save to save the report.
    There are no Flexible Reporting reports available for your user login
    None of the reports created in Flexible Reporting are shared

Title: Re: Report missing from CCMWeb
Post by: sunspark on September 08, 2017, 03:13:05 AM

You have to check in flexible reporting application , not CCMWEB

Title: Re: Report missing from CCMWeb
Post by: JasonTL on September 08, 2017, 02:13:51 PM

Thank you. That is what I was needing.

Title: Re: Report missing from CCMWeb
Post by: JasonTL on September 14, 2017, 11:26:24 AM

Sorry to dig this back up. I was able to create some reports from the flexible reporting, but I am still unable to find the fields that we had previously had on the extension group accounting trace report. Is this report a canned report or a report that has to be built?