Messages

61

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Call Recording - Setup announcement prior to call coming through

« on: July 11, 2012, 04:10:47 AM »

Hi,

Thanks a lot for the help on this.

I made 7042 the hunt group and added 4 members 7012,7013,7014,7015. Can you just advice what these 4 members actually do? do they expand the 7042's Hunt group voice mail box capacity so it can hold more recordings?

Thanks again.

62

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Call Recording - Setup announcement prior to call coming through

« on: July 06, 2012, 04:09:40 AM »

Hi,

Thanks a lot for all your help guys.

acejavelin you were right I was referring to 4 handsets sorry Ralph not 4DN sets.

Thanks again

63

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Call Recording - Setup announcement prior to call coming through

« on: July 05, 2012, 03:45:19 AM »

Hi Ralph,

Thanks for the update, I've dropped myself in to the COS again with record enabled. I did just set Record an announcement device and record an announcement advanced to 'off' as only need
Record a call, automatic record and save record on hangup enabled i presume. I will see how it goes now. From what i could tell it seemed to ring me back not long after i'd got off a call with someone? But will confirm display ID on answer when/if it occurs again.

If i want 4 DN's to have this ability do i just make them the new COS and set a feature button to record and the calls will then be recorded to 7042 VM number? Would be looking at maybe 30 calls a day potentially only recording half that amount its mainly for complaints or complex queries. Is the ability there on this system to have them sent to email as audio files?

Thanks for your help again.

64

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Call Recording - Setup announcement prior to call coming through

« on: July 04, 2012, 11:35:47 AM »

Just at random intervals my phone will start ringing I look at the display name and its my own! I pick it up but no one is there although it isn't a dead tone its just completely silent?
I've taken myself back out the custom COS and it has been fine since. Could it be a setting within the COS i've set? or my 7042 hunt group for recording maybe one of the other 4 members underneath triggering something?

65

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Call Recording - Setup announcement prior to call coming through

« on: July 04, 2012, 10:52:51 AM »

Hi Ralph,

That is working great thank you. I've put myself back into the custom COS that has record a call working and tested and confirm it is now working fine. I was testing with an internal number so that is why the light wasn't coming on the handset when pressing the feature key i'd programmed. External works fine. I then dial this voice mail box 7042 and hear a prompt to listen to recorded message.

Only issue I seem to have is my phone is ringing itself now and then displaying my name? Is there something in the COS i could have enabled that shouldn't have?

66

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Call Recording - Setup announcement prior to call coming through

« on: July 04, 2012, 07:03:17 AM »

Hi,

I've now created the top level hunt group 7042. I tried to add a few other VM Hunt group numbers to it but wouldnt allow me to. So i removed them as members from the VM hunt group i was then able to add the 4 as members in the Recorder hunt group type. I have this mode setup as circular. But believe i have done everything correctly?
Not sure how i can test this now though! Not sure what links my phone in with the 7042 hunt group?

67

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Call Recording - Setup announcement prior to call coming through

« on: July 03, 2012, 09:27:29 AM »

Excellent,

Thanks for this. I believe i've setup this correctly on a new 7042 hunt group currently with no members within. Could you please advise on the next step to test this? If i dial 7042 from my handset it says 'out of service'
Just unsure how this actually links in with me pressing a 'record call' feature key on my handset and how it stores in 7042?
Hope this makes sense. Sorry for my lack of knowledge here!

But i have the COS in place on number 7

My handset COS is set to 7-7-7

The new hunt group is set up using a spare number 7042. COS is left blank as advised and the type is set to 'recorder'

68

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Call Recording - Setup announcement prior to call coming through

« on: July 03, 2012, 09:02:09 AM »

Thanks for the info guys.

Just a quick note. users dn's run from 2300 - 2499. VM runs on 7000 i've located spares from 7000 upwards is this ok?

I've added it to a new hunt group but when i set the COS to number 7 which is a new COS i set up with all 'record calls' set to yes i receive the message below -

Hunt group has one of the COS not set as a voice mail port.

If I leave the COS fields for day/night blank it saves ok?

Wondering if any of you know what could be the cause? Do i also need to add a couple of other spare numbers within this new group?


Thanks again.

69

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Call Recording - Setup announcement prior to call coming through

« on: July 03, 2012, 03:32:55 AM »

Hi,

I've been trying to follow the vague instructions but am having difficulty with the hunt group assignment bit. I can see one entry at present for our voicemail. It then has a list of members underneath. I wanted to add a new hunt group but every number i try and give it i get the pilot number is in use elsewhere. I have deleted one of the members and tried to make use of that number for a new huntgroup but this time says the new pilot number is used elsewhere?

I want to be able to find a spare number i guess to be able to assign record feature to it but unsure how to do this?

70

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Call Recording - Setup announcement prior to call coming through

« on: July 02, 2012, 11:33:44 AM »

Ok, i believe i've located the area -

Under Voicemail - Hunt group assignment.

I only see one entry at present which is the number users ring to access there own voice mails. It has 16 members underneath it with various other numbers.

If i click add - What can i set the hunt group as? can it be one of the 16 numbers that are listed in the VM entry above or a unique one?
 
I presume in the COS i add the COS number i setup that set to record calls?

Also 'Hunt group type' from the drop down i see one called voicemail? is this what i want? others in the list include - Recorder, phantom, emergency, name tag...

Thanks again for your help.
 

71

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Call Recording - Setup announcement prior to call coming through

« on: July 02, 2012, 11:13:04 AM »

Hi Ralph,

No unfortunately not. I don't know how to sorry 
been reading the help guide but still not sure.

72

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Call Recording - Setup announcement prior to call coming through

« on: July 02, 2012, 10:45:27 AM »

Hi,

Thanks alot for your responses.

What I have done so far as a test on my own extension is within Class of service option assignment - create a new COS and scrolled down making sure -

Record a call active
Record a call - start recording automatically
Record a call - save record on hangup

Are all set to YES. Is that all that is required within here? Cannot see any other obvious option on the list.
I have then made sure that Class of service for day/night1/night2 is now set to the new COS i set up.
Then within the group administration tool i edited my handset (5312) within the set up desktop menu and selected one of the spare 12 keys and assigned 'Record a call' to it. I've been trying to test this by incoming outgoing calls and pressing the key doesn't light up or give any indication the call is being recorded. Having hung up and dialled my voicemail it tells me its empty??

Have i missed a step at all here?

Thanks in advance

73

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Call Recording - Setup announcement prior to call coming through

« on: July 02, 2012, 07:45:04 AM »

Hi Ralph,

Just a quick question in relation to .2 you said about embedded voicemail to record calls? -

How can I find out if my 3300 systems embedded voice mail can record calls? we use 5312/5324 handsets so would be great to have a button on the handset that started the recording when answering a call.
Its only 4 internal numbers that i actually require recording.

74

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 ring group help!

« on: June 13, 2012, 11:10:14 AM »

Is it possible to record an announcement prior to these calls hitting the ring group? welcoming callers etc...?

75

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 ring group help!

« on: June 13, 2012, 10:50:38 AM »

Thanks alot for the reply i think i was just about to do it the bodged way!

I'd moved the ext 2441 to a spare one to free it up. I'd then created a ring group on 6000 and added all the users. Then going back into 2441 details i set CFWD always to 6000, BNI to 600 etc...

Works but not as simple as your solution!

Thanks for your help.