Messages

31

Mitel MiVoice Business/MCD/3300 / Mitel 3300 backup issues. What FTP content to backup?

« on: June 04, 2014, 06:16:06 AM »

Hi,

I've had various issues trying to resolve java working with win7 for backup of the mitel3300 .tar file it has worked years ago but not since. I can however FTP straight to the system no problem so was wondering what folders content required backing up that can restore if required? Or is it just worth taking the whole lot of content to be sure?

32

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 with 5312 handsets volume reverts to default/quiet

« on: April 29, 2014, 04:01:06 AM »

Thanks for your help guys, i've located the COS setting and applied.

Thanks again.

33

Mitel MiVoice Business/MCD/3300 / Mitel 3300 with 5312 handsets volume reverts to default/quiet

« on: April 28, 2014, 10:29:58 AM »

Hi,

I'm getting complaints by a department that their 5312 handsets are constantly quiet when answering calls, each time they have to manually press the volume up button several times on the phone to hear callers. Is this something that is controlled on the 3300 system at all? That i can force the set handsets to be on max volume without interaction?

Look forward to any advice given!

34

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 with 5312 handset external call transfer issue

« on: November 26, 2013, 10:51:01 AM »

Hi,

Thanks for the feedback. I can confirm that COS and COR are set the same as other phones that do work. I will add though having checked the system. The phone is in a dept pickup group and a ring group plus a overflow ring group for the same dept. When an external call comes in the user is only transferring the call to another member of her team that would be in the same pickup/ring group. Could this have any effect on how the phone behaves?

35

Mitel MiVoice Business/MCD/3300 / Mitel 3300 with 5312 handset external call transfer issue

« on: November 26, 2013, 06:29:12 AM »

Hi,

I've got a strange issue with an end users 5312 phone. I can transfer internal calls around no problem but if an external call comes in and i try to transfer it will not work? Any idea of what the cause could be or what settings i need to check?

Thanks in advance

Armstra

36

Mitel MiVoice Business/MCD/3300 / 5324 with conference module attached multiple call query

« on: July 04, 2013, 08:54:18 AM »

Hi,

We have a 5324 handset with the conference phone module attachment that allows us to switch the call to the module speaker with better mic etc... I was just wondering how it can receive multiple calls for people dialling into this conference for say a 3-4 way call if at all possible?
Does the person in front of the 5324 have to make all the calls to say have a 3 way conversation call out to party A, park their call, call party B? Does anyone know the correct keys to press to actually have a 3 or more party call? Rather than say a webex session?

Thanks very much in advance for any responses.

37

Mitel MiVoice Business/MCD/3300 / Unable to call UK toll number

« on: June 10, 2013, 06:26:42 AM »

Hi,

I have a 5324 handset that during dialing of a number comes back as invalid half way through inputting? Can anyone advise on how i can rule out the handset isn't blocked from dialing toll numbers etc...? The system is a Mitel 3300 if anyone can navigate me that would be much appreciated.

38

Mitel MiVoice Business/MCD/3300 / Turn off voicemail option?

« on: May 22, 2013, 08:58:53 AM »

Hi,

We have a Mitel 3300 system and using 5312 handsets. I had a query from a end user that he would his phone to just ring and ring when not around so that the voicemail doesnt kick in? I'm scratching my head thinking is this possible?

39

Mitel MiVoice Business/MCD/3300 / Mitel 5550 Console headset

« on: April 23, 2013, 05:55:01 AM »

Hi,

Does anyone know of a supported headset that will plug in to a Mitel 5550 reception console? Can be wired although wireless would be beneficial. Struggling to find a UK retailer that states 'it works with a 5550 console'

Thanks in advance

40

Mitel MiVoice Business/MCD/3300 / Re: Mitel 5312 handset through a network hub?

« on: March 08, 2013, 04:23:01 AM »

Hi Martyn,

Thanks for the reply. The phones have the 1Gb base module upgrades on them so would like to utilize that on the gigabit network here. I do have a POE injector so will give it a try once i get hold of a switch.

Thanks again for your help.

41

Mitel MiVoice Business/MCD/3300 / Mitel 5312 handset through a network hub?

« on: March 07, 2013, 12:13:30 PM »

Hi,

We have a scenario whereby only have 2 1gb LAN ports in an office and would like to have 3 Mitel 5312 handsets setup. I have a Mitel 3300 system onsite but wondered if its possible to have them going through a gigabit hub?

Look forward to hearing from you.

42

Mitel MiVoice Business/MCD/3300 / Re: Short emergency number entries

« on: January 29, 2013, 08:44:10 AM »

sorry guys my information was vague. I'm based in the UK and the system internal numbers are 4 digit characters. dialling 9,111 returns a access denied after about 10 seconds of silence.

43

Mitel MiVoice Business/MCD/3300 / Short emergency number entries

« on: January 28, 2013, 10:20:58 AM »

Hi,

We have a Mitel 3300 system and i'm trying to figure out where i can an entry for a emergency contact number. I can see within system speed calls that 999 has already been added and if dials it calls 9999 (first 9 being there for an outside line) i've tried adding the entry 111 as the speed call number with the actual number being 9111 but it doesnt appear to work. It does seem to be half way there though phone takes a while before returning access denied. Is there a COS entry i need to enable for this or any other issue that i've missed?

Thanks in advance

44

Mitel MiVoice Business/MCD/3300 / Mitel 3300 Switchboard console query

« on: January 04, 2013, 08:11:48 AM »

Hi,

Our company is looking at having potentially 3 different businesses located in our building. We currently have a mitel 3300 system and 2 receptionists dealing with the switchboard. If we bought 2 additional business line numbers for the other 2 businesses that will be housed here can the mitel 3300 distinguish what number has been dialed so reception know how to answer the phone for the appropriate business?

Thanks in advance

45

Mitel MiVoice Business/MCD/3300 / Re: RAD password reset query

« on: December 18, 2012, 07:25:24 AM »

Hi,

Sorry i was so vague. Its a Mitel 3300 system. The active software version is 9.0.2.18

Hope this helps

Thanks