Messages

121

Mitel MiVoice Business/MCD/3300 / Re: 3300 System reception consoles when power outage

« on: May 18, 2010, 08:05:07 AM »

Thanks Ralph,

Could I route the calls to a 5312 or 5324 handset that is up and running still whilst mains power is down? This is a planned outage so could be in place beforehand. Could it work if the power just went completely un- announced?

Our main advertised building number ends in 500 the 2 reception phones are ext 501 and 502. If you could explain what i would need to do that would be great.

122

Mitel MiVoice Business/MCD/3300 / 3300 System reception consoles when power outage

« on: May 13, 2010, 05:23:52 AM »

Hi,

I have a query regarding a power outage. Our building is going to lose power for 15mins. The network switches are are all POE and on a UPS as is the phone system. This will allow the phones and phone system to stay up for this duration however the reception consoles connect to PC's that will lose there power so receptionists wont have access to application on these machines.

Is there a quick solution to keep the receptionist up and running. I thought about switching them to a laptop for the time being but i dont have the console software. Is there a better solution?

Thanks in advance

123

Mitel MiVoice Business/MCD/3300 / Re: 3300 system 5312 handset calling group setup help

« on: May 11, 2010, 05:52:24 AM »

Thanks for your help. I have created a ring group and dropped the 3 extensions into it, have set it up to cascade. Im not sure how i setup the rest now. If i dial the group number i set up it works as i would like but how do i get it working so that if anyone externally calls the primary ext number then the cascading works? as at present it only works if i dial the group number?

Hope this makes sense!

124

Mitel MiVoice Business/MCD/3300 / 3300 system 5312 handset calling group setup help

« on: May 10, 2010, 03:34:29 AM »

Hi,

Im new to the system and would like some basic advice on setting up the following if possible.

I have 1 directory number that is going to be advertised externally i want when a user calls this number for it to bounce between 3 other phones that are internal number only due to lack of DN's available from BT.

The extra numbers are purely for staff to take calls i would be grateful if someone could give me a basic step by step in configuring this.

Appreciate any help

Thanks

125

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 System 5312 handsets force call through divert?

« on: April 29, 2010, 10:22:07 AM »

Thanks that worked a treat.
 

126

Mitel MiVoice Business/MCD/3300 / Mitel 3300 System 5312 handsets force call through divert?

« on: April 29, 2010, 07:10:41 AM »

Hi,

I need some advice in setting up a feature on a 5312 handset. A user puts there phone on divert to her PA, if her PA is away from the desk another user will pick up the call and if the caller would like to be put through to the user who has divert they cannot do so as it bounces back to the PA covering the phones.

Is there a feature or a key combination to force the call through to the users who are on divert?

Look forward to hearing from you.

127

Mitel MiVoice Business/MCD/3300 / Re: 5324 phone feature query

« on: April 20, 2010, 06:41:30 AM »

Thanks for your help.

I can see on the mitel management system a DSS/Busy lamp feature would that be the one i set to an extension?

I'm unable to locate 'Keyline' i can see there is one called key system? with a description - KEY SYSTEM allows multiple extensions to share the same extension number. Incoming calls ring all idle extensions. When a member of the Key System Group answers a call, the line becomes busy (only one member can use the line at one time). Any member can retrieve calls placed on Hold by any another member.

Sorry if this is real basic for you guys!

128

Mitel MiVoice Business/MCD/3300 / 5324 phone feature query

« on: April 16, 2010, 04:30:02 AM »

I would be grateful for some help in configuring a 5324 handset. At present a group of users in a dept are in a pickup group and the phone pickup assigned key lights up on each phone. The users are sitting abit away from each other and cause of the amount of available buttons spare could i possible say configure each one individually so - 1 button would light up and could be labelled if say daves phone rings and another light up if its johns phone thats ringing?

129

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Shutdown

« on: March 31, 2010, 05:56:39 AM »

Hi Thanks for the replies.

I now see in the Maintenance area of the web based system commands like shutdown etc.. so will do it the 'proper' way if i have to next time.

Thanks again.

130

Mitel MiVoice Business/MCD/3300 / Mitel 3300 Shutdown

« on: March 30, 2010, 09:43:33 AM »

Hi,

I was just wondering if there is a proper shutdown procedure of the 3300 phone system?

I had an issue the other day and needed to reboot the system but couldn't find it within the management software. So did a brutal unplug from the back of the unit! It all came back up and resolved my issue.

Incidentally the problem i had was the site went down completely. The phones (5312's) were all displaying at the top right of the displays 2 flashing blocks over the top of where the year displays? Up on rebooting the phone it wasnt getting as far as picking up a IP from DHCP was stuck on IP and ICP (i think it was)??

Would be grateful if someone could tell me how to do this if possible for future reference.

Thanks in advance

Antony

[Editors Note 7/20/12:  More detailed information can be found here]

131

Mitel MiVoice Business/MCD/3300 / Re: 3300 Hunt group setup help

« on: March 12, 2010, 03:57:15 AM »

Thank you all very much for the info. I will give this a try.

132

Mitel MiVoice Business/MCD/3300 / Re: 3300 Hunt group setup help

« on: March 11, 2010, 11:16:31 AM »

The software version is 9.0.2.18

133

Mitel MiVoice Business/MCD/3300 / 3300 Hunt group setup help

« on: March 11, 2010, 04:53:26 AM »

Hi,

I have a query with regards to setting up a group. The scenario is...

I have 1 extension number available that has a outside direct dial number. I then have another 3 phones that i've created that ring internally with a 4 digit number but because of limitations they dont have a BT direct dial number. What im trying to achieve is that if the phone that has a outside line rings i'd like it to pass straight on to any of the other 3 numbers?
Leaving the main number available to at least call out. If this makes sense?
Its more of a helpline system so will only be taking calls in general.

I've tried creating a hunt group then dropping all the required internal ext. numbers inside it but it just rings on the main number only?

Look forward to any assistance, thanks in advance.