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Mitel MiVoice Business/MCD/3300 / Auto Attendant / Voice mail stop working
« on: March 09, 2011, 12:15:41 PM »
I'm the lucky office guy with the most technical experience so I get to troubleshoot the Mitel 3300 phone system. Yesterday afternoon something stopped. Here are the symptoms:
Dial ext 500 to get voicemail rings once then disconnects to dial tone.
We can make outbound calls with no problem
Inbound call ring once then just hang
There are no alarms in System and status is a green circle with a checkbox
There are no Error's in the Maintenance Log
There is the following in the Software > Error log "ESM login failed. Block by ESM VM Not Ready" today.
From yesterday we also have "esm_CheckDesktopToolRedirect()->Unable to get tuple from user profile database..."
These last two look sneaky. any help would be appreciated.
Also, I'd be interested in any consultants / contractors that we can use on-call going forward.
Cmf
Dial ext 500 to get voicemail rings once then disconnects to dial tone.
We can make outbound calls with no problem
Inbound call ring once then just hang
There are no alarms in System and status is a green circle with a checkbox
There are no Error's in the Maintenance Log
There is the following in the Software > Error log "ESM login failed. Block by ESM VM Not Ready" today.
From yesterday we also have "esm_CheckDesktopToolRedirect()->Unable to get tuple from user profile database..."
These last two look sneaky. any help would be appreciated.
Also, I'd be interested in any consultants / contractors that we can use on-call going forward.
Cmf