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Mitel Software Applications / Interflow shows 0 calls
« on: September 14, 2017, 03:53:53 PM »
Hi all!
I've setup a queue with an interflow to a Speed Call that forwards the call outside the system. We want to do so immediately but keep track of how many calls go there.
The Interflowed shows zero calls in the reports and Contact Center Client.
The CCMWeb reports guide says: "If your interflow statistic is zero, you probably did not program the telephone system with an interflow value."
Newbie
Where do I set this up?
Thank you so much for your help!
I've setup a queue with an interflow to a Speed Call that forwards the call outside the system. We want to do so immediately but keep track of how many calls go there.
The Interflowed shows zero calls in the reports and Contact Center Client.
The CCMWeb reports guide says: "If your interflow statistic is zero, you probably did not program the telephone system with an interflow value."
Newbie
Where do I set this up? Thank you so much for your help!