Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: gimitel on November 16, 2010, 05:21:07 PM

Title: Hardware Indentifier not correctly installed
Post by: gimitel on November 16, 2010, 05:21:07 PM

Guys,
I getting an error message "Hardware Indentifier not correctly installed, License & Options can not be programmed"
I am programming a 3300 MXe, i installed a second processor (E2T), Echo Cancellator.

Can someone help me how i can resolved this error message, because it won't let me download the license & options.

Thanks,

gimitel

Title: Re: Hardware Identifier not correctly installed
Post by: gimitel on November 16, 2010, 11:27:22 PM

Guys,

One more thing.
In the License & Option field, normally you will see the Hardware Identifier number: 000002357.
But in the field i am having now there is no Hardware Identifier number !!

Gimitel

Title: Re: Hardware Indentifier not correctly installed
Post by: ralph on November 17, 2010, 08:40:40 AM

Sounds like your sys ID button has gone bad.
Any change you can put it in a different system, boot it, and check to see if it's missing there too?

Ralph

Title: Re: Hardware Indentifier not correctly installed
Post by: gimitel on November 17, 2010, 07:24:13 PM

Hi Ralph,

It was indeed the I-Button.
I replaced the I-Button with a new one and the system read the hardware indentifier.

Thanks,

Gianni

Title: Re: Hardware Indentifier not correctly installed
Post by: bluewhite4 on November 18, 2010, 09:19:59 AM

Sorry for possibly stealing your thread gimitel, but Ralph, have you seen many i-buttons go bad before? This is the first time I've ever heard of such a thing.

Title: Re: Hardware Indentifier not correctly installed
Post by: ralph on November 18, 2010, 09:54:32 AM

No I haven't.
I can only remember one sysID going bad and that was the chip version.
But then, since I work out of our remote center that may be something the field techs see more often than I would.

Ralph