16
MiVoice Office 250/Mitel 5000 / Re: 5320 Trunk keys don't light up
« on: June 08, 2015, 02:04:26 PM »
jjordon - there is only one page on the 5320 phones.
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17
MiVoice Office 250/Mitel 5000 / Re: Voicemail press 0 announced transfer
« on: May 11, 2015, 11:07:31 AM »
Go to Voice Processor > Application-Related Information > Auto Attendant Information. Check that the Auto Attendant Transfer Prompt is set to "No". Also, make sure that under Voice Processor the Identification Prompt is set to "No". - I always forget about the Identification Prompt.
18
MiVoice Office 250/Mitel 5000 / Re: Mitel 5320e - Alternate Map - Delete Speed Dial entry
« on: April 14, 2015, 05:19:14 PM »
The easiest way to clear the button is to do it from the phone. Enter the feature code 397, press the button you want to change then use the HOLD button to clear what is there.
19
MiVoice Office 250/Mitel 5000 / Re: PSTN Call Records Report
« on: November 19, 2014, 05:43:40 PM »
The resolution for this was to add the Phone Extension List PP051 to System > Maintenance > SMDR > Devices
20
MiVoice Office 250/Mitel 5000 / Re: PSTN Call Records Report
« on: November 07, 2014, 06:15:50 PM »
TE -
The only Call Type listed is "Incoming". I looked at the whole week and nothing but "Incoming" calls.
Q
The only Call Type listed is "Incoming". I looked at the whole week and nothing but "Incoming" calls.
Q
21
MiVoice Office 250/Mitel 5000 / Re: PSTN Call Records Report
« on: November 06, 2014, 03:18:14 PM »
TE-
The Record All were all "Yes" with the exception of Ring-In Diagnostics.
Q
The Record All were all "Yes" with the exception of Ring-In Diagnostics.
Q
22
MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 voicemail keeps locking up
« on: November 06, 2014, 03:14:54 PM »
jjordan - I don't remember other than it was still within the 5.1 family
23
MiVoice Office 250/Mitel 5000 / PSTN Call Records Report
« on: November 05, 2014, 06:01:04 PM »
I have a customer that needed to know who made a call to a specific number. I looked at the PSTN Call Records Report in System Monitoring, but all I saw were incoming calls. Not a single outbound call on any date. Any ideas as to why this is happening?
24
MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 voicemail keeps locking up
« on: November 05, 2014, 05:51:08 PM »
I'm late to the party, but I had a customer with 5.1 with VM problems. Had to upgrade to a newer version. Apparently there is a flaw in 5.1.
25
MiVoice Office 250/Mitel 5000 / Re: Port forwarding for 5xxx IP phones
« on: November 05, 2014, 05:42:23 PM »
If the phone is off site, make sure that the NAT Address Type (System > Devices and Features Codes > Phone >[ext]> IP Settings) is set to NAT.
26
MiVoice Office 250/Mitel 5000 / Re: Mid Call Feature
« on: July 07, 2014, 01:31:07 PM »
Thanks, 619Tech. Currently we are on version 6.0.9.69. Had a tech in training back in early May testing with 6.0.10 and it was working correctly for the class. Will upgrade our system to 6.0.10 to see if that works.
27
MiVoice Office 250/Mitel 5000 / Mid Call Feature
« on: July 03, 2014, 02:35:52 PM »
Has anybody had luck getting the Mid Call Features to work properly? I have tested, but am only getting Option 1 (Re-Access Holding Call) and Option 3 (Conference). I would love to be able to transfer calls.
28
MiVoice Office 250/Mitel 5000 / Re: Is there a way to xfer to voicemail
« on: May 06, 2014, 06:59:16 PM »
Yes. In Voice Processor > Devices > Applications you should have created an app for Voice Mail (Type Will be Voice Mail). Use this as the Xfer to VM button. In Key Assignments the Value should be PKM/DSS Key and the Selection should be the application number.
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