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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: pakman on April 02, 2019, 10:49:06 AM

Title: Rerouting Hunt Group
Post by: pakman on April 02, 2019, 10:49:06 AM

I am trying to reroute a HG to another number which I can do successfully. However, when I do this it never hits the voicemail box I have setup on the final destination. What am I missing to allow this HG to fully take my call path? I turned on what I thought was needed in COS for both HG and destination number but no luck so far.

thanks,

Title: Re: Rerouting Hunt Group
Post by: pakman on April 02, 2019, 10:55:28 AM

To provide a little more context.

I've got a DID coming in on vMCD via SIP I want to point that DID to my new HG then call reroute that HG always to a pickup group extension I have built. This way I can report on the number of calls hitting my pickup group. This part works fine but if nobody picks up the pickup call then after 20 seconds it's supposed to roll to my contact center which it's not doing.
thanks,

Title: Re: Rerouting Hunt Group
Post by: x-man on April 02, 2019, 01:44:42 PM

Number of hops allowed too few?

Title: Re: Rerouting Hunt Group
Post by: pakman on April 02, 2019, 01:57:48 PM

Quote from: x-man on April 02, 2019, 01:44:42 PM

Number of hops allowed too few?

not exactly sure what your asking but the number of hops would be 3 in this case and System options we have number of hops set to 10.

Title: Re: Rerouting Hunt Group
Post by: sarond on April 03, 2019, 05:55:16 AM

How are you trying to connect the call to the Call Centre?

If you Reroute your HG always to your pickup group extension you should use 1st Alt of the HG to get the call to the Call Centre.

Title: Re: Rerouting Hunt Group
Post by: pakman on April 03, 2019, 08:16:37 AM

Quote from: sarond on April 03, 2019, 05:55:16 AM

How are you trying to connect the call to the Call Centre?

If you Reroute your HG always to your pickup group extension you should use 1st Alt of the HG to get the call to the Call Centre.

Yes, at first I just had day, night 1, night 2 set. Then I read the details on the COS and realized it was first alternative. When I do this it still just rings and never gets to the Contact Center.