Messages

31

MiVoice Office 250/Mitel 5000 / Re: Program extra outbound route

« on: July 14, 2017, 02:48:55 PM »

ARS picks trunks based on digits, not based on which phone is using it.


Each trunk has an extension under Devices and Feature Codes -> Trunks

To make a specific trunk an outgoing trunk for a phone, go to the phone, Associated Destinations, and set the Outgoing Extension and Emergency Extension to the trunk's extension.  You can also put in the trunk group extension, if that group only contains the 1 trunk you care to use.

32

MiVoice Office 250/Mitel 5000 / 6.2 SP2 PR2 CPU lag / spiking fix

« on: July 13, 2017, 01:54:51 PM »

For any of you that use the FTP  Engineering builds for MiVoice Office, be aware that in 6.2 SP2 PR2  they added a new firewall feature to the web interface.  Behind the scenes this uses linux iptables.

It comes with a lot of pre-defined rules that work for most customers and deny everything else.

On high-traffic controllers with lots of phones, phone manager, oai, etc,  you may see CPU spikes and lagginess.  If you get to the shell and run top you might see the "perl" process is causing the spikes.  This is because iptables must inspect the packets to decide whether to drop them or not. This requires CPU.
 

To fix this, SSH / PuTTY to the controller and go to the OLM.   Then type shell.

At the shell, type iptables –F

 
This causes the new firewall feature not to work, but also will return your CPU to normal. Releases prior to SP2 PR2 did not have this firewall feature.

If you still need the new firewall feature and low CPU, Mitel tech support can help.

It's always better to have a firewall in front of the Controller rather than trying to make the Controller say no to traffic.

 

Commands:

OLM> shell

<hostname> # : iptables -F

<hostname>#: exit

OLM> exit

 

----------------------------------------------

To just list the iptables rules instead:

iptables –L


Shoutout to Jeff at Mitel Tech support, he was awesome and helped me with this.

33

Mitel SX200, SX2000, and older SX platforms / Re: Menu node only works after repeating?

« on: July 12, 2017, 06:16:14 PM »

Just my luck, nobody I have spoken to has heard of this and since I got no replies, I am guessing the same is true on here.  I did make one discovery,

If I create the menu node and then access it thru the system auto attendant by dialing the mailbox number then my digits work all the time.  But if I make the menu node an extension that is call forwarded to voicemail, the trouble occurs.

I don't know how else to send the caller directly to a menu node other than an extension that is forwarded to voicemail that matches the box number.

34

Mitel MiVoice Business/MCD/3300 / Re: Transferred call to busy extension doesn't go to voicemail; ring a call pickup

« on: July 07, 2017, 01:09:09 AM »

I think he was referring to multicall keys, not the fact that a set is multiine.

What system are you working on?    What you are asking is easily programmed on the 3300.

35

Mitel MiVoice Business/MCD/3300 / Re: Hunt Group alternate/overflow option

« on: July 03, 2017, 03:08:48 AM »

Hi Vince,  go to the Call Re-Routing form and give the Hunt Group a 1st alternative route to the desired destination.  It should follow that route if all members are busy or absent from the group, also if the COS call forward no answer timer expires.

36

Mitel SX200, SX2000, and older SX platforms / Menu node only works after repeating?

« on: July 03, 2017, 02:56:15 AM »

Hello everyone,  I am stumped.

I have an SX-200 EL at a hotel that started getting calls to rooms asking for credit card info. Unlike most properties, this hotel rings directly to the system greeting on all incoming calls. Attackers would simply deduce the room numbers and go from there.    So I created a menu node and pointed digits 0 and 1 to valid transfer-only mailboxes, recorded the greeting, and of course made the box type menu tree.  This should allow single digits but not room numbers or collected extensions.

Here's the problem, it works but terribly.    If it's the first go-around (first play of the menu), she always says, " I'm sorry, that person is not available right now" and the menu greeting repeats from the beginning. At that point, the digit works now.  If the digit points to a transfer-only box that has ARS digits, instead of her saying I'm sorry, a loud click is heard and then the greeting starts over.  Once again, on the second try, the digit does work.

It NEVER works the first time, only after the greeting has repeated due to an error, etc.

The last time I did a menu tree was on an ICP and I assume the Express Messenger was a newer version, but I'm not sure.

Am I doing something wrong?   If I go back to the system greeting, single digit always works every single time.