Messages

31

Mitel Software Applications / Re: Route calls during busy time

« on: December 20, 2016, 04:16:11 PM »

When we get, lets say 5 calls in a certain queue, we'd like additional calls that would have gone into that queue sent somewhere else.  We don't have Intelligent Queue.  But, could we set up the IVR Routing so that it knows the number of calls in the queue?

The IVR can do SQL database dips I saw.  Is the number of calls in a queue gotten from the SQL database?

This is all a part of Intelligent Queue. IVR routing is dependent on having Intelligent queue ports, so without Intelligent queue, you can't use the IVR or queue position or status based routing.

Someone said if the reporting needs to be customized, there is a tool available for that.  Does anyone know the name of the tool?

Reports are on past, static data, so I don't see where they'd be of any help to you here. The tool is called "Flexible Reporting"

32

Mitel Software Applications / Re: Mitel Mobile Client for iPhone

« on: December 12, 2016, 10:52:51 AM »

So all it takes is an MBG?
Can it be stand alone MBG?

Ralph

I haven't done the iPhone in a while, only the new Mac client. But yes, I believe it just takes an MBG, with standalone being perfectly acceptable.

33

Mitel Software Applications / Re: Mitel Mobile Client for iPhone

« on: December 12, 2016, 10:24:40 AM »

Yes - You can not do the new clients deployment without an MBG blade (could be a part of a MiCollab server if they have that.)

34

Mitel MiVoice Business/MCD/3300 / Re: Securing New 6930 and 6940 Phones

« on: December 07, 2016, 05:39:41 PM »

My understanding was that the USB gives you power only...?

But it also says that it can be used to connect USB headsets to the phone, so there must be some type of additional communication there.

35

Mitel MiVoice Business/MCD/3300 / Securing New 6930 and 6940 Phones

« on: December 07, 2016, 12:22:29 PM »

I plan on opening this with Mitel as well, but thought I'd see if this community had any ideas.

With the new 6930 and 6940 phones having the built-in bluetooth and USB ports, we are wanting to be clear in any security issues these may posses.

With the fear being that the USB might allow a USB device to impact the phone, the network, or something via either one. And the same for the bluetooth.


Anyone have any thoughts on this?

36

MiVoice Office 250/Mitel 5000 / Re: 5320/30/40 Built in switch changed to gigabit

« on: December 01, 2016, 03:34:28 PM »

The 5320, 5330, and 5340 were 10/100.

The 5320e, 5330e, and 5340e are 10/100/1000.

37

Mitel MiVoice Business/MCD/3300 / Re: Traditional ACD vs. HotDesk ACD

« on: December 01, 2016, 09:40:01 AM »

I had changed in the past, there were some pros and cons.

Cons:
I used to have a DID associated to the device DN not the Agent ID as it would still ring if the agent was logged in.
Now with HDU the device DN goes out of service.
You need to program a single/multi line key for DID calls (or another way if not associated to the agent id)

Pro:
Group presence works, so no need to have different Agent IDs for different groups. You can just become present and absent in your groups.
You can now login into any device rather than having to have the device programmed as ACD, it just needs to allow HDU. Nice thing is all keys etc... move just like normal HDU.

I agree it is the way they are moving, not a bad thing IMO.

Thanks!

I guess my situation is maybe a bit different. Almost all of our phones are older, 5215 or 5220 phones, so no LCD buttons. So the buttons re-mapping upon login is frustrating. With the announcement that 5215 and 5220 will be EOL with MiVB 9, we are looking at replacing with 6930's. So at the moment I don't see much benefit to the button re-mappings.

Secondary issue I have is licensing. To make the switch, we'd have to purchase additional licenses to support the Hot Desk agents. So not thrilled with that.

And lastly is going to be a training issue or process re-thinking for our ACD groups.Right now our agents log out of the queue a lot throughout the day (vs. using DND or Make Busy), when they do non-ACD work. But people can still reach them on their extension/DID. So getting them to change that behavior will be tough.

To me I guess if you were a complete new install, it would be one thing. But getting users who are entrenched in doing things one way to suddenly change will be hard. <<Sorry for the rant>>

38

Mitel MiVoice Business/MCD/3300 / Traditional ACD vs. HotDesk ACD

« on: November 29, 2016, 04:45:20 PM »

So we in the process of testing the new 6930 and 6940 phones.

One thing we hadn't realized is that they are not compatible with traditional ACD, which we have a decent sized ACD group.

Mitel stated that they do not plan to support Traditional ACD with these phones (ever), as HotDesk ACD is now the preferred method.

Before I start testing HotDesk ACD and trying to find pro's and con's, I wanted to see if anyone else has changed ACD types before and what their thoughts were.

Thanks!

39

Mitel Software Applications / Re: NuPoint Unified standard Delete after forward.

« on: November 04, 2016, 03:54:26 PM »

When a customer wanted this in the past, we did it this way:
1. Turned off MWI on that mailbox.
2. Created a LCOS that would delete all messages at midnight.

This way, the mailbox would get a new voicemail, forward it to email without ever turning on the "annoying" MWI, and then would delete it at Midnight.

40

Mitel Software Applications / Re: PIM Integration Outlook 2013 64bit

« on: July 12, 2016, 11:20:03 AM »

I don't believe that 64-bit versions of Outlook are supported by the pluggin.

I swear I read that on here somewhere, but can't find it now.

41

Mitel MiVoice Business/MCD/3300 / Temp Greeting Lasting Full 24 Hours Instead of Turning Off at Midnight

« on: June 30, 2016, 08:13:20 AM »

I've now had several users complain, and I was able to verify, that temp voicemail greetings are not turing off just after Midnight if the user sets it for 1 day like they should. Instead they're lasting a full 24 hours.

So if I set a temp greeting at 4pm Tuesday, for 1 day. It didn't change back to my normal greeting till after 4pm Wednesday.

Anyone seen anything similar?
System is an MXe, running version 13.2.0.17.

42

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 voicemail ext.

« on: June 21, 2016, 12:33:23 PM »

With the latest release, that includes Call Coverage Services, we've found that we no longer need to perform this.

Have you set this up? (Assuming you're able)

Otherwise, what need are you trying to fulfill?

43

Mitel MiVoice Business/MCD/3300 / Re: DHCP Configuration

« on: June 14, 2016, 11:55:08 AM »

Option 43 is the "new" way of doing it, and technically the correct way now.

128, 129, 130, etc. are the older way and work just as well. Your boss is correct that they are technically overkill, but sometimes are needed depending on the model phone. I think IP Page adapters require the older scope options, and if you're using phones with old firmware initially, they may need the old options in order to upgrade and begin to use the new ones.


My opinion, while yes they are overkill, because they're sometimes needed its not a bad idea to have them.

44

Mitel Software Applications / Re: Disabling MiCollab Client chat functionality

« on: June 08, 2016, 02:47:48 PM »

I believe that chat is a "licensed" option, so you'd just remove that option from your various user permission levels. (Assuming you're using more than the free base license which cannot be edited.)

45

Mitel MiVoice Business/MCD/3300 / Re: Trouble with IE and 3300

« on: June 08, 2016, 02:45:40 PM »

Is this on networked systems and you're programming within the Users form?

I've seen this when it attempts to do application reach-through and fails on networks systems, and I try to edit an extension who's primary control is remote.