Messages

16

Mitel MiVoice Business/MCD/3300 / Re: Free SMDR Tracking software

« on: December 01, 2017, 07:05:56 PM »

I think he mean vm as in virtual-machine in reference to the SMDR VMWare appliance that the creator calls the software.


To sunspark, I'm sorry but this was 3 years ago and I honestly only vaguely remember doing this. My first suggestion would be to open a telnet to PBX ip address and the SMDR 1752 port, and watch and make sure that your even outputting SMDR. (Also verify that your SMDR settings are setup.)

17

Mitel MiVoice Business/MCD/3300 / Re: What headsets are supported on 69XX phones.

« on: September 05, 2017, 11:51:27 PM »

This is what I was given:

Variant                   Manufacturer   Model                   Part Number
USB Wired Headset   Plantronics   Blackwire C725   202580-01
BT Headset           Plantronics   Voyager Legend   87670-01
BT Headset           Jabra           Motion UC           6630-900-105
BT Headset           Jabra           Evolve 65 UC           6599-829-409
EHS/DHSG            Jabra           Jabra Pro 9460 with EHS cable   9460-65-707-105 and 14201-10 (cable)
EHS/DHSG            Plantronics   CS540 with EHS cable   84693-01 and 37818-11 (cable)
Analog                   Plantronics    EncorePro HW 510 with U10 Disconnect   89433-01 and 26716-01 (cable)
Analog                   GN Netcom   2100 Series

This is an interesting list....I'm trying to get the Plantronics CS510, cousin to the mentioned CS540, with the 37818-11 cable and the APU-75 and neither works the way I expected with 6930 phones.

(I got the APU-75 from this ??german?? brochure: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=4&cad=rja&uact=8&ved=0ahUKEwiqg86w04_WAhWLzIMKHXMUA3QQFgg7MAM&url=http%3A%2F%2Fde.ucc.westcon.com%2Fdocuments%2F55924%2FPlantronics_Headsetguide_2017.pdf&usg=AFQjCNEB7ic4_DJD3VJf3JlFwGkOlinvMg)

The pressing the headsets buttons does not get a reaction from the phone, but pressing the ringing line on the phone gets the headset to pickup.

Or is this the way it should work and I'm looking for more interaction than there should be?

18

Mitel Software Applications / MiCollab Client Update Administrative Privilages

« on: June 06, 2017, 09:39:18 AM »

We're trying something new with our Windows 10 machines and trying not to set users to be local Administrators on them.

Today when the MiCollab client started wanted to update for everyone, the Windows 10 users are being denied because it says they need "Administrative Privilages."

Is this just full rights to folders? Because that I can do via GPO.

Otherwise how is everyone else handling this?

19

Mitel Software Applications / Re: MiCollab Client License Usage

« on: April 21, 2017, 12:29:06 PM »

On the license profile page click the orange people icons to the right.

THANK YOU!!

I've seen those icons before, just never realized they did anything, thanks again!

20

Mitel Software Applications / MiCollab Client License Usage

« on: April 21, 2017, 09:05:04 AM »

Is there a way to pull a list of all the user accounts that are set to use a specific MiCollab client License Profile?

If I look at the License profiles, it will give me a count, but I need to audit this and make sure all those that are licensed, should be, and I can't seem to find a way to do this. (Or at least do it easily without having to look at every profile.)

Anyone have any suggestions?

21

Mitel MiVoice Business/MCD/3300 / Re: Peripheral Bays

« on: March 28, 2017, 03:14:01 PM »

So moving forward from 6.0, the supersets are basically being deprecated? You couldn't hook a superset up to an ASU II for instance, correct?

No, that is not possible.

22

Mitel MiVoice Business/MCD/3300 / Re: One number on multiple sets

« on: March 15, 2017, 04:59:02 PM »

Certainly this can be done.

A DID directed to a ring group, and then the members of the ring-group using presence would would similar to a call center.

23

Mitel Software Applications / Re: Setup NuPoint 7 to work with Exchange 2007

« on: March 08, 2017, 04:58:30 PM »

Lets start at the beginning. Do you have Full UM licenses available on your NuPoint? This is a per-mailbox license.

24

Mitel MiVoice Business/MCD/3300 / Re: Does an ACD Agent HAVE to be a Hot Desking User

« on: March 08, 2017, 10:54:38 AM »

It's my understanding that yes, this is the new way that Mitel is saying to do ACD.

While traditional ACD2000 still exists and works, the new phones will only support the Hotdesk model and thus it is the new preferred method.

25

Mitel MiVoice Business/MCD/3300 / Re: uc360 conference unit

« on: February 14, 2017, 05:46:21 PM »

I've connected the UC360 to active directory and pulled the contacts down that way. It's a little slow and clunky but it works.

Not sure how you've got this configured, but when we were working on it, we also had a penetration test done. The UC360's webserver was enabled at the time, and the test was able to pull the LDAP credentials off of the UC360 in plain text.

26

Mitel MiVoice Business/MCD/3300 / Re: Forward Number to External

« on: February 02, 2017, 08:14:58 PM »

I have one full 23 line PRI

What specifically should I be asking my provider?
 - do you allow sending out Caller ID that does not ride/belong to that circuit.

Yes, you could ask them that.


Or, how do you dictate what outbound caller id is sent out from deskphones now? From within the Users and Services form or one of the other methods?

Try manually programming your extension to give off a phone number that wouldn't belong to the company, and see what happens when you call your cell from you desk phone.

27

Mitel MiVoice Business/MCD/3300 / Re: Forward Number to External

« on: February 02, 2017, 01:02:08 PM »

What type of trunks do you have?

This function is often trunk dependent. With CO/POTS not able to provide this function at all, and PRI/SIP capable but depending on your providers setup and Caller ID rules. (I.E. will the provider allow you to send out Caller ID that does not ride/belong to that circuit.)

28

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Outbound Caller ID

« on: January 05, 2017, 05:06:02 PM »

Just to add a little to what bluewhite4 says. I have seen Google add the name info on some Android devices, but that's taken from their database, not sent from the telco.

Interesting...I've always been an iPhone user, so didn't know Android would do this.Thanks for sharing!

29

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Outbound Caller ID

« on: January 05, 2017, 04:29:29 PM »

Cell phones don't receive Caller ID name, only number. (The name you see if pulled from the phones Contact list if it finds a match.) You'll need to test with a landline.

30

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Outbound Caller ID

« on: January 05, 2017, 12:47:05 PM »

When you're testing this, what type of device are you calling? A cellphone or a landline?