Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: acejavelin on November 17, 2017, 10:20:31 AM
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Anyway to get the 5624 WiFi phone to send a call to VM if you select Decline, rather than just give a busy signal?
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acejavelin,
What type of message does it send when you press Decline?
Thanks,
TE
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603 Declined
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acejavelin,
The 600 codes are specifically for SIP, but that code is not one that you can do anything with within the MiVO-250 that I am aware of. Unless there is something within the phone itself to determine what happens when the call is declined then I would say that you will get a constant error beep when it happens.
Sorry,
TE
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Doesn't appear to be any way to change the Decline button's behavior... Installing my first one on a 5000 for a customer on Monday that is a coffee shop just jumping on the local YMCA's system and it will be their only phone. Guess I will just have to tell them not to use that button.
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acejavelin,
I would put in a ticket with Mitel just to be on the safe side. You know as well as I do that they hide a lot of things in the background and it isn't always obvious what some of the functions are.
Thanks,
TE
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I may do that on Monday, I don't have access to a Window machine to open a ticket on TechCentral Tracker at home (we are all Linux here)... And I might just talk to the customer about forwarding to VM when busy and foregoing call waiting. It's a coffee shop, I doubt they will be getting or making many calls.
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I can change it to respond "486 Busy Here" when Decline is pressed... Anything I can do with that?
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Nevermind I guess... According to tech support it is "working as designed" and "Decline" is only supported on the 3300.
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Acejavelin,
Have you tried setting your System Forwarding on Busy Condition to go to Voicemail; that might work if you can send a 486 Busy Here message. My guess is with this device they won't be taking more than one call at a time anyway so camp-on would probably be useless to them.
Thanks,
TE
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Acejavelin,
Have you tried setting your System Forwarding on Busy Condition to go to Voicemail; that might work if you can send a 486 Busy Here message. My guess is with this device they won't be taking more than one call at a time anyway so camp-on would probably be useless to them.
Thanks,
TE
Appreciate it... That's what I did. Decline still gives a busy signal but there is far less chance of it being used. Thanks.
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