Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: Biggie3300 on December 15, 2010, 11:27:40 PM
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Hi All,
Am new to nupoint doing first install and trying to create RAD messages to play for an ACD path. Easy enough to do on the embedded voicemail but not having any luck in nupoint can anyone shed some light.
RGDS
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This is a bit challenging.
I'm not a NuPoint tech but I can give you a high level overview of what to do.
1 - create a new port group with the port you want to dedicate to the RAD.
2 - set that port to answer with either a greeting only mail box or a AA box that plays the greeting then hangs up.
3 - record the greeting, dial the port and put a stop watch to it, timing how much time is used from the time the port answers until the end of the message. This is your "message timer" value.
4 - in the 3300 create a new COS. Enable the RAD option. Set your "off hook timer" to it's maximum. Set your message timer to match what the message length you timed in step 3.
5 - assign the COS to the Nupoint port.
6 - assign the New Rad port to your ACD path.
7 - test by dialing the ACD path and letting the RAD answer - note: you cannot test by dialing the port directly.
To me, using a NuPoint port as a RAD is a waste of some valuable real estate. Better to use the embedded. It's easier and less expensive.
Ralph
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I piddled around with this one time, finally just used embedded for the RAD's and NuPoint as the mailboxes.....
-Chak