Topics

31

Mitel MiVoice Business/MCD/3300 / MLAA problem

« on: April 16, 2013, 10:04:55 PM »

I have the following problem:

I have mcd 4.2 and I try to create a MLAA with menu node 2 and 3. I forgot that if I use MLAA I cannot transfer to extension that begin with the same number as the menu node. The problem is that all my extension begin with 3XXX. I delete the mailbox 2 and 3, but I still cannot dial the extension. With the 9999 mailbox, I press 1 to reset the voicemail, but again same problem. There is now only the mailbox 0 and 9999, but again, I cannot dial all the extension that begin with 2 or 3.

I have look with ftp in the VMAIL directory, and I don't see nothing with mailbox 2 or 3. Do you have an idea for me? Maybe a reboot of the controller would fix the problem....

32

Mitel MiVoice Business/MCD/3300 / Same number to different phone??? Mitel 3300

« on: March 12, 2013, 07:51:21 PM »

I have a customer with a special need.

They have an Mxe Server (1500 ip phones) located in 4 different building.
They ask me to program a single number for emergency (5555) and they want this number to ring a key on a phone (security) only in the building where the call was initiated.

Since all the phone are in the same MxeServer, do you have an idea how I can do this?

33

Mitel SX200, SX2000, and older SX platforms / Insert Caller's Name on SX200 ICP with PRI

« on: January 29, 2013, 03:30:11 PM »

I try to insert a company name when I dialed a number on a PRI on a SX200icp Rls 5.0.

Presently I have unknown number, but if I go in form 22, and add *04 in the insert column, the name that is send is the name in the form 9.

I don't want to change the name in form 9 because they use the name for internal call. Is there a way to send the name of the trunk or trunk group?

If I delete the name in form 9, it said Unknown Number, even if I have a name for my trunk and trunk group number.

I would like to have something similar that the 3300 do with the department name.

Thanks for your help!!!!

34

Mitel MiVoice Business/MCD/3300 / Major Alarm question?

« on: September 08, 2012, 12:35:02 PM »

I've got a major alarm on my 3300 MXeIII for 3 seconds.  In the logs it said this:

3008 2012/Sep/06 01:09:57 ResourceMonitor Progress Monitor->RaiseAlarm
Raised Major Alarm on SATA I2C cable

3009 2012/Sep/06 01:10:00 ResourceMonitor Progress Monitor->ClearAlarm
Clear Alarm on SATA I2C cable, curr=0 max=1 minor=100 major=100 critical=101

SATA I2C cable let me think there has been a problem with one of the two hard disk, but everything seems fine with this report.

SATA RAID Controller

   Hard                      Disk    Disk
   Disk   Installed   Fault  State   Status
   ----   ----------- -----  ------- ------
     1        Yes     No     Normal  Match.
     2        Yes     No     Normal  Match.

Disk 1 id matches
  Current Model Number  : WDC WD1600BEVT-00A23T0                 
  Expected Model Number : WDC WD1600BEVT-00A23T0                 
  Current Serial Number :      WD-WXG1A90P5127
  Expected Serial Number:      WD-WXG1A90P5127

Disk 2 id matches
  Current Model Number  : WDC WD1600BEVT-00A23T0                 
  Expected Model Number : WDC WD1600BEVT-00A23T0                 
  Current Serial Number :      WD-WXL1A9022017
  Expected Serial Number:      WD-WXL1A9022017



RAID Type            : Silicon Image 5923
Raid Mode            : RAID1 SAFE
Currently Rebuilding : NO

                       HOST         HD 1         HD 2 
                       ----         ------       ------
Link Speed             1.5G SATA I 3G SATA II  3G SATA II
Link Detect status     OKAY        OKAY        OKAY       

                       HD 1                HD 2 
                       ------              ------
NVM Device State       Good               Good             
Device State           Good               Good             
Device Status          SN Matches         SN Matches       
Match Status           SN Matches         SN Matches       

Raid Size           :    160041885696 bytes
HD 1 Drive Capacity :    160041885696 bytes
HD 2 Drive Capacity :    160041885696 bytes

 HD 1 Expected Model Number : WDC WD1600BEVT-00A23T0                 
      Current  Model Number : WDC WD1600BEVT-00A23T0                 
 HD 2 Expected Model Number : WDC WD1600BEVT-00A23T0                 
      Current  Model Number : WDC WD1600BEVT-00A23T0                 
HD 1 Expected Serial Number :      WD-WXG1A90P5127
     Current  Serial Number :      WD-WXG1A90P5127
HD 2 Expected Serial Number :      WD-WXL1A9022017
     Current  Serial Number :      WD-WXL1A9022017

Is this something that someone here has already see?

35

Mitel Software Applications / UCA Client connect then disconnect

« on: August 30, 2012, 09:34:51 PM »

I try to install UCA on a VMAS server.

everything is working on an Ipad, Iphone, Android, or on the webclient.

But when I install the client on a computer, it connect for about 30 seconds then go Offline.

In the UCC Logs i found this:

2012-08-30 21:25:30.719 Msg [TPThread-19]: TelephonyAvailabilityMonitor: Deskphone online state is True
2012-08-30 21:25:31.537 Msg [Delegate Queue Thread: 1]: SipGateway: Setting IMStatus to Idle
2012-08-30 21:26:00.380 Msg [TPThread-34]: MiTaiProxyClient: CheckForConnection - Starting
2012-08-30 21:26:02.224 Msg [Delegate Queue Thread: 1]: SipGateway: Received Subscription result: EventType=CallState, Result=Timeout
2012-08-30 21:26:02.225 Msg [Delegate Queue Thread: 1]: SipGateway: Received Subscription result: EventType=ActiveLocation, Result=Timeout
2012-08-30 21:26:02.229 Msg [Delegate Queue Thread: 1]: SipGateway: Received Subscription result: EventType=MessageWaiting, Result=Timeout
2012-08-30 21:26:02.352 Msg [Delegate Queue Thread: 1]: SipGateway: Received Subscription result: EventType=Presence, Result=Timeout
2012-08-30 21:26:02.353 Inf [Delegate Queue Thread: 1]: SipGateway: Failed to subscribe because of timeout, switching to offline mode
2012-08-30 21:26:02.353 Msg [Delegate Queue Thread: 1]: OfflineService: WiredRedService_sub -> offline
2012-08-30 21:26:02.353 Msg [Delegate Queue Thread: 1]: OfflineService: WiredRedService_sub requesting to go offline. AppState = 1

Where should I look to fix that?

Thanks

36

Mitel Software Applications / How to monitor the state of the nupoint port?

« on: August 02, 2012, 10:20:49 AM »

I try to find a command that let me know if my port are idle or busy.

I found the command VCCS, but this is not exactly what I'm looking for.

Is there something else?

37

Mitel Software Applications / Nupoint linux command

« on: August 01, 2012, 06:18:57 PM »

Is there a list of the linux command you can enter at the root prompt?

I know there is a lot of command, but I don't find them anywhere.

38

Mitel Software Applications / DTMF problem

« on: June 14, 2012, 09:05:08 PM »

I have an issue with a new installation.  I'm running MCD 5.0 with Nupoint. 

The MCD, Nupoint and MBG are all in the 192.168.10.0 network and everything is working fine for them and the teleworker phone.

I also have two others VLAN 192.168.11.0 and 192.168.12.0.  These phone (5330) can call the voicemail hunt group (7000) which will ask them for their password, but when I press any digits, it seems that nothing is send.  I suspect a network issue, but I'm not sure what I should be looking for.

39

Mitel Software Applications / Teleworker Password

« on: January 25, 2012, 07:58:08 PM »

Is there a way to reset the root (admin) password without re-installing the MSL?

The customer lost the password.

Thanks.

40

Mitel MiVoice Business/MCD/3300 / SMDR on Mitel MXe Server Printer Port

« on: December 02, 2011, 07:47:29 AM »

I have a customer with two 3300MXeIII and one MXe Server.

the customer want to have the SMDR on a serial port, not on a TCP IP Port.

I know I can output the SMDR to the serial port of the MXeIII, but I'm not sure I can use the printer port of the Mxe Server since this port is used to configured the MSL.

So can I output the SMDR on the printer port, if not, is there another way to do it without using an ip to serial port converter?

41

Mitel MiVoice Business/MCD/3300 / System Diagnostics Reporting

« on: September 20, 2011, 05:55:51 PM »

Is there a way to read the Mitel 3300 MCD 4.2 System Diagnostics Reporting?