Messages

1

Mitel MiVoice Business/MCD/3300 / Calls made to a number

« on: June 15, 2009, 11:14:37 AM »

Hi guys,

Is there a quick method of finding extension numbers that have dialled a particular external number?

Is there a maintenance command that can be submitted to find this out? I don't want to execute a trace.

Any help will be welcomed.

Cheers

2

Mitel MiVoice Business/MCD/3300 / Re: toll fraud

« on: June 03, 2009, 06:57:15 AM »

Always remember to change the Administrator & Manager passcodes on the administrator voicemail account.

Internal & external users can forward voicemail to premium rate numbers by using the systems options on the admin voicemail account.

This is important 

3

Mitel MiVoice Business/MCD/3300 / Changing & Inserting Greeting - 3300

« on: May 26, 2009, 11:27:31 AM »

Hi Guys,

We play an out of hours greeting message to customers and I need to get this message changed. Can you advise on how to achieve this and tell me what forms to use.

I simply need to record a new message and replace the existing message. Any help will be welcomed.

I'm currently using v7.1.15

4

Mitel MiVoice Business/MCD/3300 / Re: Deliver Customer Call to Phone Button

« on: May 11, 2009, 07:19:41 AM »

All done... Thanks Ralph

5

Mitel MiVoice Business/MCD/3300 / Registration Reasons ??

« on: May 08, 2009, 09:30:23 AM »

Hi guys,

Can anyone explain 'Registration Reasons' on the attached picture... Is this cause for concern???

Many thanks

6

Mitel MiVoice Business/MCD/3300 / Deliver Customer Call to Phone Button

« on: May 08, 2009, 08:39:53 AM »

Hu guys,

I want to deliver a customer number to a button on one deskphone in the business.

I have looked at system speed calls & multiline set key assignment and I'm at a loss.

Ideally, the customer would ring in on a number and a flashing key would appear on one phone only.

I know this is a no brainer - but can someone help.

MITEL 3300 - v7.1.5

7

Mitel MiVoice Business/MCD/3300 / Re: Oneway speech....

« on: March 03, 2009, 08:34:46 AM »

I had an issue with oneway voice on our IP phones not analogues phones

I flashed the IP sets and pointed the RTC & TFTP addresses to the IP address of the 3300 console. Below is a method I use to flash 5010 & 5020 IP phones:

Hold down up arrow and reset phone

8

Mitel MiVoice Business/MCD/3300 / Re: Embedded Voicemail,

« on: February 17, 2009, 08:10:29 AM »

Hi,

Send a screenshot - does your extension start with 0 ?

9

Mitel MiVoice Business/MCD/3300 / Re: Outlook Voice Access (OVA) - MITEL 3300

« on: February 17, 2009, 05:04:14 AM »

Hi Ralph,

Thanks for the info.

Can you tell me how to setup a SIP trunk group...

Many thanks 

10

Mitel MiVoice Business/MCD/3300 / Outlook Voice Access (OVA) - MITEL 3300

« on: February 16, 2009, 08:50:27 AM »

Hi guys,

We're looking at running Outlook Voice Access (OVA) in conjunction with the 3300. Can anyone advise on how to:

(1) Setup a pilot number
(2) Forward all calls incoming on the pilot number (our Subscriber Access Number extension) to the Exchange UM Server's IP address

Any help will be welcomed 

11

Mitel MiVoice Business/MCD/3300 / 3300 keeps rebooting

« on: February 13, 2009, 08:13:35 AM »

H guys,

I have a problem where a 3300 keeps rebooting itself - I may be correct in saying that the hard drive is faulty.

(1) The 3300 reboots and the minor, major & critical lights flash red, then amber and returns to green
(2) I'm able to get to the web interface but my logon credentials are not accepted (it hangs at a validating username)
(3) ping

12

Mitel MiVoice Business/MCD/3300 / ACD Enable MITEL 3300

« on: February 03, 2009, 08:59:06 AM »

Hi guys,

Is there a method of seeing which users are currently logged into ACD fallback on the 3300? I know how to identify what extensions are ACD enabled (Multiline IP Set Configuration Form) but I need a live listing of all extensions that are, or not using ACD fallback.

I believe I have a rouge extension that is ACD enabled and it

13

Mitel MiVoice Business/MCD/3300 / Error Log ??

« on: January 27, 2009, 06:17:16 AM »

Hi Guys,

Can you please explain to me in Layman's terms what the highlighted error / warning log means. I believe the logs refer to issues with the Layer2 switches

14

Mitel MiVoice Business/MCD/3300 / Re: IP phones not connecting internally

« on: January 26, 2009, 11:45:18 AM »

Thanks guys... It looks like I'll have to upgrade

15

Mitel MiVoice Business/MCD/3300 / IP phones not connecting internally

« on: January 26, 2009, 08:51:15 AM »

Hi guys,

I have an ongoing issue where some internal extensions fail to connect to other internal extensions. The agent making the call can hear the recipient but the recipient cannot hear the caller even though the call connects. I have found a work around to this problem by flashing the IP sets and downloading the latest firmware. This solves the issue for a few days and then it reoccurs.

IP sets: 5010 & 5020 IP handsets
Console: 3300 ICP