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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: tag on February 15, 2009, 11:23:21 AM

Title: Embedded Voicemail,
Post by: tag on February 15, 2009, 11:23:21 AM

 :( I am having problem with embedded guset voicemail: i can't leave MSG to a room, the caller is routing to an operator & when i called from guest room to voice mail hunt gruop it saying "that mailbox number is not valid". but all the extensions mailbox were working? could any one tell me what will be the problem? I am using 3300 mxe R8.0.

tag

Title: Re: Embedded Voicemail,
Post by: ralph on February 16, 2009, 08:54:19 AM

Tag,
Can you upload a screen shot of a mail box with the problem?

Ralph

Title: Re: Embedded Voicemail,
Post by: tag on February 17, 2009, 07:05:31 AM

thanx buddy... when i go site i will capture & post..........
tag

Title: Re: Embedded Voicemail,
Post by: steverowlands on February 17, 2009, 08:10:29 AM

Hi,

Send a screenshot - does your extension start with 0 ????

Title: Re: Embedded Voicemail,
Post by: Mattmayn on February 17, 2009, 02:13:23 PM

What happens when you dial the VM pilot number and enter the mailbox in question? After you are prompted of course.

Title: Re: Embedded Voicemail,
Post by: MitelMania on February 18, 2009, 09:16:08 AM

sounds to me like the mailbox is set up as a hotel Mailbox and isnt "checked in".. if you call the room it forwards t ovoicemail and you hear "You are being transferred to... the operator" that means the mailbix is in a hotel room checked out status...  you need to either set up a PMS interface to the voicemail or log into a front-desk type mailbox and check the guest room mailbox in....

this feature is done so that it eliminates hotel guests getting stale messages from previous guests when they check in
-Christopher

Title: Re: Embedded Voicemail,
Post by: tag on February 19, 2009, 02:39:40 AM

I did not know that that has to be done with like that.....So that I have not tested yet with PMS  i only tested with checkout room...So i need to check iwth PMS/Front office........ 8)


thanx very much for help.

Title: Re: Embedded Voicemail,
Post by: tag on February 22, 2009, 11:00:42 PM

it works..when i did check in form front office....
thanx for ur help