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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: armstr_a on April 07, 2011, 04:48:12 AM

Title: Mitel 3300 Random ring around setup
Post by: armstr_a on April 07, 2011, 04:48:12 AM

Hi i would be grateful for some assistance with a dept ring group set up. At present it is set to ring a group and goes round in the order that is listed so user 1 always rings first. Managers are complaining that user 1 is taking all the calls and colleagues are ignoring user 1's phone when it rings rather than picking it up being in the same pick-up group. Is there a way to set it to randomly ring the people in the pick-up group or ring group at all rather than start from user1?

The dept are in the same pick-up group and ring group using 5312 handsets.

Thanks in advance!

Title: Re: Mitel 3300 Random ring around setup
Post by: Mattmayn on April 07, 2011, 07:24:20 AM

You could make all of the users ring at once with ease by selecting "Ring All" in the ring group. Or you could set up a hunt group and make it circular. Or you could setup an ACD path. Depends on how you want to approach this really.

Title: Re: Mitel 3300 Random ring around setup
Post by: ralph on April 07, 2011, 07:45:02 AM

For simplicity, I'd remove the ring group and change it to a Circular Hunt group as Mattmayn suggested.

Ralph

Title: Re: Mitel 3300 Random ring around setup
Post by: armstr_a on April 07, 2011, 08:31:55 AM

Thanks very much for your help guys much appreciated.

Title: Re: Mitel 3300 Random ring around setup
Post by: brantn on April 07, 2011, 11:03:08 AM

You can also overflow your ring group as well.