Messages

31

Mitel Software Applications / Re: NuPoint MWI Lights

« on: May 20, 2015, 03:00:41 PM »

Offline configuration is the inactive DB on the NPM. That is where you make changes to line groups and such. Then you activate the changes and the services restart. 

32

Mitel MiVoice Business/MCD/3300 / Re: I Just want NameTag HGs to go to the users VM box!

« on: May 20, 2015, 06:46:35 AM »

Have you tried using just the RGs to tag the name? The RG name should display when the call is presented to the "agent" without having the NTHG there.

Or maybe I am not understanding the issue.

33

Mitel MiVoice Business/MCD/3300 / Re: Cannot Access ESM 3300 CX II

« on: May 20, 2015, 06:42:19 AM »

Swap should be available in that load.

34

Mitel MiVoice Business/MCD/3300 / Re: How do i configure my 3300 cxII to use analog lines

« on: May 20, 2015, 06:40:48 AM »

Do what johnp said and it should work. You are sending digits too quickly to the PSTN and that timer will slow the roll of the 3300.

Can't be a CLASS issue since it is outbound failure, not inbound.

35

Mitel MiVoice Business/MCD/3300 / Re: Transfers to ACD path

« on: May 18, 2015, 06:39:33 AM »

Where is the call going when it fails?

36

Mitel MiVoice Business/MCD/3300 / Re: Lifesize Icon

« on: May 15, 2015, 06:15:24 PM »

I made the voice side work and that was the event of my evolvement. They haven't decided what they want to do with the video.

37

Mitel Software Applications / Re: Name and Number in UM-SMTP

« on: May 13, 2015, 05:35:21 PM »

Update: External names are not supported at this time. It was suggested that I open a DCR.

Side note - Has anyone tried to open a DCR on a current release lately? I don't see anything more recent than 2 releases old in there.

38

Mitel Software Applications / Name and Number in UM-SMTP

« on: May 12, 2015, 08:22:35 PM »

Is there a way to get the name and number of the caller in the UM-SMTP email header? I get the number now, but the customer is more concerned with names.

39

Mitel Software Applications / Re: * and # guring greeting

« on: May 10, 2015, 07:25:29 AM »

So, if they disable the greeting it should work? Or do I have to take the FCOS but away?

40

Mitel Software Applications / * and # guring greeting

« on: May 08, 2015, 11:38:17 AM »

I have to be missing something here. When a caller tries to log into their mailbox by pressing * during the greeting nothing happnes. After the greeting plays you hear the login prompts. If a caller presses # to skip the message nothing happens either. The FCOS bit to ignore DTMF tones is not enabled. NPM 7 on MAS.

41

Mitel Jobs and Mitel Careers / Re: Mitel Certification?

« on: May 01, 2015, 09:40:32 AM »

PC77375, it is a different way of life for sure.

42

Mitel MiVoice Business/MCD/3300 / Lifesize Icon

« on: April 30, 2015, 09:55:58 PM »

Has anyone used the Lifesize Icon 400/600 on MCD? I have a customer who decided to purchase a couple and now wants me to configure them. I found a KB, but it is a little unclear if it works or if this was just a test to the UC360. I assume the audio portion would work fine, I just want to see it they can make video calls to one another or not.

43

Mitel SX200, SX2000, and older SX platforms / Plane condition alarm

« on: April 28, 2015, 12:12:33 PM »

Alarm on a 2k that states "Plane Condition active not synchronized to primary" viewed from plane B. System has not switched planes in "at least 3 weeks." How do I resolve this and what causes it? I haven't worked on a 2k in a while and when I did, it wasn't often.

44

Mitel Software Applications / Re: MAS remote upgrade

« on: February 28, 2015, 06:27:54 PM »

Turns out that the server downloaded everything from AMC, and I just had to sit and watch.

45

Mitel Software Applications / MAS remote upgrade

« on: February 22, 2015, 06:54:04 PM »

Is it possible to do this upgrade remotely without having to have NPM DVDs? This is a physical install.