31
Mitel Software Applications / Re: MiContact Center install error
« on: March 05, 2017, 05:35:38 AM »
What version is the controller at now, and what version is MICC? Are they shown as compatible in the docs?
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32
Mitel Software Applications / Re: MSl install on an HP ProLiant DL20 Gen9 Server
« on: February 28, 2017, 06:34:12 PM »
Are you getting prompted for drivers or drives? You mention both, so it's not clear?
If it is drives, has the RAID card been configured if there is one?
If it is drives, has the RAID card been configured if there is one?
33
Mitel Software Applications / Re: Setting up Mitel AWC from scratch
« on: February 20, 2017, 05:53:51 AM »
Must have been a while, it's no longer AWC any more, or MAS! MCA & MiCollab these days.
I might have a training doc somewhere, but despite it's name changes (yes more than one, AWV in between) the config and interface has not changed.
I might have a training doc somewhere, but despite it's name changes (yes more than one, AWV in between) the config and interface has not changed.
34
Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300's. DHCP Option Tag 133
« on: February 06, 2017, 05:20:14 PM »
Option 133 is a legacy option these days and has been super seeded by option 125 which replaces 128,129, 130, 133, etc, all in the one option.
35
Mitel Software Applications / Re: MICC and Outlook 365
« on: February 03, 2017, 05:22:08 PM »
The other thing you will need to have in order for relaying inside of you network out to work is SPF records for the domain, including the public IP you are sending from, otherwise O365 will reject the mail
36
Mitel MiVoice Business/MCD/3300 / Re: Powershell user creation
« on: January 24, 2017, 09:15:37 PM »
Unfortunately there are no API's for the Mitel products, which makes automation hard.
37
Mitel Software Applications / Re: MICC and Outlook 365
« on: January 18, 2017, 02:26:17 AM »
You wont be able to relay directly through O365, at least without authenticating. Generally the easiest way is to configure a mail relay internally (such as an IIS server with SMTP) and only allow that IP to connect outbound from the network on port 25.
38
Mitel MiVoice Business/MCD/3300 / Re: Unused DID's
« on: January 08, 2017, 04:38:31 PM »
I'll usually set an intercept on the trunk and route all unused numbers to a reception number or something similar.
39
Mitel Software Applications / Re: MiCollab Silent Install / Transform
« on: January 05, 2017, 04:55:56 PM »
There is a separate application for MCA you will need to install as well as the Micollab client. You will need to install the admin version of the MCA client, which you can download from the Micollab server.
The URL to grab the file from is:
The URL to grab the file from is:
Code: [Select]
https://fqdn.domain.com/wd/MCAClient-admin.exe Obviously just replacing the fqdn.domain.com with the actual server fqdn.40
Mitel Software Applications / Re: No Audio on Softphone Calls from One Location
« on: December 28, 2016, 07:43:05 PM »
Is the traffic being NAT'd? What changed at the time that it stopped working? When they monitored the traffic did they see RTP in both directions?
41
Mitel MiVoice Business/MCD/3300 / Re: Making outgoing calls with SIP ip phone via 3300
« on: December 08, 2016, 05:19:35 AM »
Make sure that in the SIP capabilities form that in the SDP the endpoint is set to negotiate common media. Also if you have no transcoding licences and it is attempting to use G.729 then it wont be able to transcode to G.711
42
Mitel MiVoice Business/MCD/3300 / Re: Traditional ACD vs. HotDesk ACD
« on: November 30, 2016, 11:52:29 PM »
From the 8.0 Self Study update
Quote
6900 series phones cannot be programmed as traditional ACD Sets.
43
Mitel MiVoice Business/MCD/3300 / Re: 5550 console can't use MiCC call flows
« on: November 29, 2016, 03:28:18 AM »
What type of PSTN service does the call come in on? Does it occur on all consoles or only some (assuming that the consoles are spread across multiple sites and controllers)?
44
Mitel MiVoice Business/MCD/3300 / Re: Installing 6920 IP phones
« on: November 28, 2016, 05:28:49 PM »
It seems that CDP is a problem with the 1.0 firmware version of these handsets. Disabling CDP and enabling LLDP allows them to work. Guessing that there might need to be a fix for this fairly quickly!
45
Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 Meet Me Conferencing
« on: November 20, 2016, 04:49:38 PM »
I have only done it the once, and from memory it just worked. What happens when you try to configure it?