Topics

1

MiVoice Office 250/Mitel 5000 / DHCP Options

« on: November 21, 2021, 09:05:26 PM »

Hi,

Just need  some help on this.

We have a customer that have got DHCP enabled on the MiVoice Office 250 however they want to turn DHCP OFF on the phone system and want all their phones to use their  other DHCP server. Basically they only have one network but with 2 DHCP servers which is not ideal and I am not sure why it was set up this way. Just to give a brief overview, the Mitel 250 IP is 10.0.0.150 and the IP range of its DHCP is from 10.0.0.151 - 10.0.0.198 so all phones IP are in that range. Their router's IP range ends at 10.0.0.149 and I am thinking this needs to be expanded to cater for the phones.

What would be the easiest way to move the phones to the new DHCP server without causing too much hassle and what would be the required DHCP options that need to be set up on that DHCP server in order for the phones to work properly. Please note that all the phones are Mitel 5300 series phones (no 6900 phones)

Appreciate any help on this.

Thanks,
Josh

2

MiVoice Office 250/Mitel 5000 / Call failed when picking up a Group Call on a 6940 phone

« on: May 28, 2020, 01:36:22 AM »

Hi,

I set up a Group Pickup button on a 6940 phone to pick up calls from a Hunt Group whenever the members are busy however for some reason whenever the user presses the pickup button, he gets a "call failed" message.

Appreciate any assistance.

Thanks,
Josh

3

MiVoice Office 250/Mitel 5000 / 6940 phone not showing missed external calls

« on: May 20, 2020, 09:24:00 PM »

Hi,

Just wondering if someone has come across an issue whereby a 6940 phone is not showing missed external calls.

This is affecting one user only in this company and I have reset the phone to no avail.

Any help would be appreciated.

Thanks,
Josh

4

MiVoice Office 250/Mitel 5000 / Call Forwarding - Delay In Reaching Destination

« on: April 19, 2020, 06:38:08 PM »

Hi,

I  set up a call forwarding from a DID to mobile in the system by creating a phantom extension and then using the On-Line monitor tool to configure the relevant settings in Forward Information directory.

While I am happy that calls are being forwarded to the mobile, it does take time though for the mobile to actually ring when someone calls  the DID. It rings about 7 times on the caller's end before the mobile starts ringing.

Is there any timer settings that I need to change on the DB to enable the call to instantly hit the mobile?

Appreciate any feedback.

Thanks,
Josh

5

MiVoice Office 250/Mitel 5000 / Remote DECT phone not able to receive inbound

« on: April 07, 2020, 12:23:22 AM »

Hi,

I set up a remote Mitel 112 Single-Cell DECT phone for one of our customers remote sites. They already have a 5330 teleworker phone set up and its working okay.

However there is an issue with the DECT phone, it cannot receive inbound calls. When the 5330 phone calls the DECT, it came up with "Not in Service"on the 5330 screen. The DECT phone is able to make outbound calls though. In the base station web interface, its showing as "SIP Registered"so I am assuming the set up on the base station is okay.

Can anyone please advise if there is a setting on the DB (or the base station) that I need to check?

Appreciate any feedback.

thanks,
Josh

6

MiVoice Office 250/Mitel 5000 / Enable Dial Out code for external calls only

« on: March 10, 2020, 08:03:54 PM »

Hi,

I am trying to work out how to set up a phone (just one phone) so that if someone wants to dial out externally from it, he or she will need to enter a PIN first.

Is there any particular settings on the DB that I need to be looking at for that particular extension?

Appreciate any help on this.

Thanks,
Josh

7

MiVoice Office 250/Mitel 5000 / Teleworker stuck on Applications Loading

« on: February 03, 2020, 05:10:30 PM »

Hi,

I have an issue whereby our teleworker 5300 series phones are stuck on "Application Loading" after booting up.

Appreciate any assistance

Thanks

8

MiVoice Office 250/Mitel 5000 / Unable to dial out from one phone only, the rest are okay

« on: January 27, 2020, 07:59:47 PM »

Hi,

I recently set up a new 5330 phone for one of our customers. The issue with this phone is that it can only receive calls however when dialing out, it comes up with the message “Your call cannot be completed at this time”.  Now all other 5330 phones in the same office have no issues at all when dialing out.

I checked the associated extensions of the phone that is having that issue and its using the same Trunk that the working phones are using.
I assume its not a trunk issue since the rest of the phones are working okay.

Do I have to change something in the DB for that particular extension / phone?

Appreciate any assistance.

Thanks

9

MiVoice Office 250/Mitel 5000 / Networked sites

« on: January 22, 2020, 11:47:11 PM »

Hi

I have networked 2 nodes together and have imported extensions across on both nodes.

The thing is when users from Node 1 dials Node 2 users, there is no issue at all however when Node 2 users dial Node 1 users, it comes up with "Invalid Extension"

Appreciate any assistance.

Thanks,
Josh

10

MiVoice Office 250/Mitel 5000 / Remote phone showing No Service

« on: January 12, 2020, 05:25:22 PM »

I have remote 6940 phone that is displaying "No Service" after it booted up. The phone is connected to the MCS Server via the MBG.

It is showing as offline on MCS and I just wanted to ask if I am missing something.

Appreciate any assistance.

Thanks

11

MiVoice Office 250/Mitel 5000 / Incorrect date and time on phones

« on: January 11, 2020, 05:37:21 AM »

Hi,

We have a site that uses 6930 &  6940 phones and they connect to the Mitel 250 DB via the MCS server.

After setting the phones up, we noticed that the time & date on some of the 6930 & 6940 phones were incorrect. The rest were showing the correct time& date though. I have checked and confirmed that both the time and date on the Mitel 250 and MCS server are correct and I am not really sure what is causing those phones to show an incorrect time/date. The firmware on all phones are up to date as well.

Appreciate any assistance on the above matter.

Thanks,
Josh

12

MiVoice Office 250/Mitel 5000 / Remote 6940 phone not connecting

« on: January 07, 2020, 03:04:20 PM »

Hi,

I have been trying to connect a remote 6940 phone via our MBG and while its showing up on MCS, it still comes up as offline. I then got the below alert about the extension assigned to the phone

"Remote 6900 extension 1646  does not have any Remote SIP credentials programmed in the Phone Systems configuration section"

Appreciate any feedback.

Thanks

13

MiVoice Office 250/Mitel 5000 / Caller can hear ringing tone but phone is not ringing

« on: December 17, 2019, 09:00:22 PM »

Hello

I have an issue where in our call routing table, a DID is assigned an extension however the DID is dialed, the phone doesn't ring. The caller can hear a ringing tone though however the phone is not really ringing.

Appreciate any feedback.

Thanks

14

MiVoice Office 250/Mitel 5000 / Delay in hearing any ringing tone when dialing out

« on: November 28, 2019, 11:44:45 PM »

Hi,

I have an issue with one of our clients who complains of having a 15 - 20 seconds delay before hearing anything ringing or any sort of tone when dialing out. This happens to any number they call including mobile. There was an instance when one of the staff dialed a number, didn't hear anything and hung up. However the person she wanted to call saw a missed call on her phone and called her back. They use 5330 and 5340 Mitel phones onsite and none of the phones is on Teleworker. I just want to ask if there is anything i need to change on the MiVoice Office 250 DB  before we check the network.

15

MiVoice Office 250/Mitel 5000 / A144 ALARM '82003' - SIP Registration Failure

« on: November 27, 2019, 05:40:25 PM »

Hi, I am still new to managing the MiVoice Office 250 and I have been seeing the above alarm quite frequently on some of our customers systems. I have always rebooted the Mitel box to resolve it but at times it doesnt. Can anyone please explain how to go about fixing it?
Appreciate any feedback. Thanks