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Mitel Forums => Mitel Software Applications => Topic started by: pankaj on March 23, 2017, 07:39:21 PM

Title: MICC Contact Centre Client shared profile storage location
Post by: pankaj on March 23, 2017, 07:39:21 PM

Hi Guys,

I am wondering where the contact centre client shared profile are stored on the MICC server? We have a master profile that all administrators use, however it is not working and display stats for some reason.

I need to find the location(in the Windows profile for MICC) where it is stored on the server. And also wondering if the archives the profile anywhere.

Any help will be great.

Title: Re: MICC Contact Centre Client shared profile storage location
Post by: boycey9 on April 03, 2017, 09:09:32 AM

The basic details for profiles are stored in the CCM Database under dbo.tblProfile, dbo.tblProfile_CardDesign,dbo.tblProfileBy User and dbo.tblProfileDatan you then have a load more to do with security etc.