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Mitel Forums => Mitel Software Applications => Topic started by: JasonTL on March 03, 2017, 09:44:25 AM

Title: MiContact Center install error
Post by: JasonTL on March 03, 2017, 09:44:25 AM

Client has been running Mitel 3300 6.0 SP3 for a while. Recently purchased MiContact Center to report on ACD groups. After the software install and while trying to sync with the PBX, I get an error at step 9 and it times out. The logs show this error as SXERR_CANNOT_CONNECT_SERVICE. I have double checked IP addressing, username/pass combos? Any ideas?

Title: Re: MiContact Center install error
Post by: VinceWhirlwind on March 04, 2017, 02:02:44 PM

Are they in the same subnet?

Title: Re: MiContact Center install error
Post by: martyn on March 05, 2017, 05:35:38 AM

What version is the controller at now, and what version is MICC? Are they shown as compatible in the docs?

Title: Re: MiContact Center install error
Post by: VinceWhirlwind on March 05, 2017, 07:21:39 PM

Good point - if you've installed MiCC v8, then you will need to upgrade your Controller to 7.3 or above before you can sync.

Title: Re: MiContact Center install error
Post by: martyn on March 05, 2017, 08:53:44 PM

Quote from: VinceWhirlwind on March 05, 2017, 07:21:39 PM

Good point - if you've installed MiCC v8, then you will need to upgrade your Controller to 7.3 or above before you can sync.

Yep, that's where I was heading!

Title: Re: MiContact Center install error
Post by: JasonTL on March 06, 2017, 04:35:05 PM

Sorry just got back to this. They were not in the same subnet but had connectivity. I moved them to the same subnet and everything was syncing right away. Thanks for the replies fellas!