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Mitel Forums => Mitel Software Applications => Topic started by: borogerson on September 22, 2022, 01:49:10 PM

Title: MiContact Center Reports
Post by: borogerson on September 22, 2022, 01:49:10 PM

I have three Contact Center Reports taken on different days with the same date range of August 1 to August 23rd 2022 and have different call stats on each report.

Why are the numbers changing on the same report,    they should be consistent.

Title: Re: MiContact Center Reports
Post by: Dogbreath on September 26, 2022, 07:28:24 AM

Some of the reports require summarisation to have been run before they will make sense, but as this happens every night around 0200, then the only way this is the explanation would be if you ran the reports on the 23rd and 24th of August.