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Mitel Forums => Mitel Software Applications => Topic started by: bojo387 on July 28, 2021, 05:59:33 AM

Title: Unlink Cloudlink Gateway from previous customer in CL Gateway portal
Post by: bojo387 on July 28, 2021, 05:59:33 AM

Q1. For anyone who has experience with the Cloudlink Gateway linked to a PBX, do you know how to unlink it from a customer in the Cloudlink Gateway Portal?

I was testing MOMA with MiVo 400 and had to shift the connection of our embedded Cloudlink Gateway to another Customer in my testing. The set-up works but the old Customer it was linked to shows "lost connection to gateway".

(https://i.imgur.com/AxIuSeJ.png)

I can't delete the old customer because it is used for CloudLink chat (MiCollab) with another system.

Q2. Another thing, what is the way to restore the embedded (SMBC) Cloudlink gateway to factory default? The guide only says restart the service which doesn't factory default it. I had to manually remove the Cloudlink SMBC app and reinstall it. (A stand alone Cloudlink gateway has the factory default option)

Title: Re: Unlink Cloudlink Gateway from previous customer in CL Gateway portal
Post by: bojo387 on September 07, 2021, 09:11:27 AM

I ended up just deleting the old customer after our admin approved it.