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Mitel Forums => Mitel Software Applications => Topic started by: sunspark on February 23, 2018, 08:07:28 AM

Title: two way audio
Post by: sunspark on February 23, 2018, 08:07:28 AM

hi Folks ,

I have a weird and random behavior.
from time to time my agents has no voice (in both directions).

in the voice quality when I have the problem, the Far End IP Address is a 0.0.0.0 instead of the telco trunk sip address. also I receive 0 packet.

Any idea of how can i analyze the issue? I can't know when I'm going to have a communication without voice, and I'm not running a continuous tcpdump sip

Title: Re: two way audio
Post by: sarond on February 23, 2018, 08:28:20 AM

Check your SIP Peer Profile, in the SDP Options for "Prevent the Use of IP Address 0.0.0.0 in SDP Messages" set it to Yes if not already.

Title: Re: two way audio
Post by: sunspark on February 23, 2018, 01:07:06 PM

Quote from: sarond on February 23, 2018, 08:28:20 AM

Check your SIP Peer Profile, in the SDP Options for "Prevent the Use of IP Address 0.0.0.0 in SDP Messages" set it to Yes if not already.

Thank you Sarond , i will check monday . !! :o

Title: Re: two way audio
Post by: sunspark on February 26, 2018, 03:14:29 AM

Quote from: sarond on February 23, 2018, 08:28:20 AM

Check your SIP Peer Profile, in the SDP Options for "Prevent the Use of IP Address 0.0.0.0 in SDP Messages" set it to Yes if not already.

HI Sarond ,

it's already set to Yes.

Title: Re: two way audio
Post by: sarond on February 26, 2018, 06:25:27 AM

Are you using an MBG? Sounds like it could be a firewall issue.

I'm no SIP expert so I'll let others give their thoughts.

Title: Re: two way audio
Post by: sunspark on February 26, 2018, 07:38:24 AM

Quote from: sarond on February 26, 2018, 06:25:27 AM

Are you using an MBG? Sounds like it could be a firewall issue.

I'm no SIP expert so I'll let others give their thoughts.

No MBG .
If it's firewall issue , i don't what i have to check .

Title: Re: two way audio
Post by: sarond on February 26, 2018, 07:40:08 AM

First thing I would check is to make sure that SIP ALG is disabled on the firewall if it has it.