Messages

1

Mitel MiVoice Business/MCD/3300 / Exchange server address

« on: April 11, 2012, 12:21:11 PM »

Hey,

Does anyone know the form to use to change the Exchange server address within the Mitel?

Cheers

Ollie

2

Mitel MiVoice Business/MCD/3300 / Re: Mitel 5304 Handset

« on: April 04, 2012, 02:25:15 PM »

If the set is registered you will be able to use the 'multiline set key assignment' form to programme the superkey onto one of the phones buttons.

3

Mitel MiVoice Business/MCD/3300 / Help5340_en.spx

« on: April 02, 2012, 02:43:03 PM »

Guys,

Has anyone seen this error when booting up a phone:

"Please wait while upgraded are being performed on the html applications on this phone"

Communication Error: Help5340_en.spx

Any help would be great.

Cheers
Ollie

4

Mitel MiVoice Business/MCD/3300 / Re: Configuring ARS, when IP trunk is down four digit dialling will still be active

« on: March 25, 2012, 02:43:47 PM »

Bob, Thanks for all your help on this one! It has finally sunk in.

Thanks again!

Ollie

5

Mitel MiVoice Business/MCD/3300 / Re: Configuring ARS, when IP trunk is down four digit dialling will still be active

« on: March 25, 2012, 01:39:23 PM »

Thanks Bob!!!

I have two sites Leeds (A) and Luxembourg (B)

Users dial say 6200 from B and the call gets pushed over an IP Trunk to Location A. Now my problem is that if the IP trunk from B to A is down i still want the users to be able to dial 6200 and the call gets routed. I guess the call would have to be routed over the PSTN ? something like the below:

user dials 3603 which is a leeds number and the DDI to 3603 is 0044 113 300 0603

I would need the Mitel to recognise the trunk is down then strip off the 3 and add 0044 113 3000 so that the call gets to its destination.

Thansk very much for your help!

6

Mitel MiVoice Business/MCD/3300 / Configuring ARS, when IP trunk is down four digit dialling will still be active

« on: March 25, 2012, 12:33:53 PM »

Hey All,

This is my first post on here so may have got the posting a little wrong. Apologies.

Anyways, i have a problem and wondered if one of you boffins could sort it?

I work for a law firm that has 13 controller in total. I have recently implemented IP Trunking across the site and this is now all up and running. However, i wanted the users to have a seamless experience with the dialling. The problem i have is that if one of the IP trunks fails that users have to dial internationally as ARS will not be able to send the digits down the ip trunk if it fails.

So my question is how do i get round it? Should the IP line fail i still want users to be able to diall short dials as normal. There must be some way of configuring ARS to do this?

Thanks for any help, greatly appreciated!

Ollie