Topics

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Mitel MiVoice Business/MCD/3300 / Managing Admin users on 3300 MCD/ICP

« on: February 17, 2017, 11:17:49 AM »

Hello everyone,

I have two Mitel systems, an MCD v 4.0 SP4/10.0.4.1 and an ICP about same software level as the MCD

My question is how to manage the admin user account used to login on the management web interface, we do have just a single user account shared by all the team and we would like now to personalize the logins

Where to reset the password of an existing login and how to create a new login, also is there different levels of admin privileges (superadmin, admin, readonly, etc...) ?

Thanks

2

Mitel MiVoice Business/MCD/3300 / New User Setup Issues

« on: January 12, 2016, 08:46:18 AM »

Hello everyone,

I'm having issues when setting up new users, all our existing users have "Phone Book" button programmed on the top button of the Mitel 5330 IP set, when I create new users this button is missing, any idea how to create it along with a new user?

Also another issue is that new users are not able to dial directly an extension from the dialing pad, they need to pick up first to get the dialing tone to be able to dial any number while all existing users get the dialing tone as soon as they dial a number on the pad.

btw I'm on a 3300 MCD 10.0.4.14

Thanks guys

3

Mitel MiVoice Business/MCD/3300 / Call forwarding Issue

« on: December 23, 2015, 02:08:04 PM »

Hey guys

As you can see I'm new here, I recently inherited temporarily the administration of Mitel 3300 ICP and MCD systems - with no real PBX admin knowledge as my background is more on sysadmin/storage side - as the previous guy left without proper handover and though I managed somehow to deal with the daily requests/tasks I'm now struggling with the following issue:

I have on MCD v 4.0 SP4/10.0.4.14 an extension that is forwarding calls to a Hunt Group, I'm trying to figure out where the call forwarding is enabled but no way
The extension is not assigned to any IP phone set (No mac address defined on user configuration), it doesn't have any feature enabled on it, checked call rerouting assignment and everything is set to 1
Any idea where I can find out how to disable the call forwarding on this extension ?

Thanks