Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: MitelMania on February 02, 2012, 11:46:25 AM
-
I have a customer that has no backup of their system wit ha corrupt CC database.. in fact its the muti-line set key assignment form that is corrupted... a data save bombs out on this form, and a dbms check will hang forever...
from what mitel says it is an issue with a key appearance too many places.. they claim the only way to fix is to upgrade and restore from a backup (that doesnt exist).. they are on load 7.0.9.5, the oldest load i can get my hands on from mitel is 7.0.22.X,
im wondering is anyone has 7.0.9.5 software, I want to try and perform some surgery on this system and see if i can recover it using another system (a lab system with the proper icenses enabled).. I just no longer have a 7.0.9.5 load software so i can make the install on my lab 3300...
-Christopher
-
Did you get this, If not I have it but you will need to get back to me today with somewhere to put it as I am away from tomorrow
-
I have 7.0.21_5
Ralph
-
I was able to get 99% of the database exported out of the system, so I just built up an MCD 5.0 system on a lab MXE.. the site has the MXE.. and software assurance so im just upgrading them to MCD 5.0..
turns out it is ONE extension that somehow got deleted, yet the multiline set key assignment for that phone stayed in the SX2K (call control) part of the database... no way out of that but to build up a new one or restore from backup...
thanks for those that found software!..
-Christopher