Topics

1

MiVoice Office 250/Mitel 5000 / Mitel 250 remote worker limit

« on: Today at 10:49:02 AM »

Does anyone know the limit for remote works on the 250?

Client is looking to add to the sales force and would like them to have physical phones at their home offices.

2

MiVoice Office 250/Mitel 5000 / Problem with Caller ID on two phones

« on: May 19, 2023, 12:01:36 PM »

MiVoice 250

Caller ID is set up and working on all the other phones except 2.
They had caller ID before.

Defaulted the station via feature code.
Checked the flags for each extension to see they are set to receive caller ID and name. Yes.

I know it has to be something insanely easy to fix, but can someone point me in the right direction?

3

MiVoice Office 250/Mitel 5000 / MiVoice end of life options

« on: June 06, 2022, 09:22:13 AM »

So with the Mivoice 250 at end of life, what options are there for say...a client that has 13 stores linked and growing with MiVoice 250s installed?

4

Mitel SX200, SX2000, and older SX platforms / SX 200 PRI framing and coding

« on: December 22, 2021, 09:30:03 AM »

One of my clients asked me to take a look at a hotel phone system for a friend.
They have an SX 200. I don't program it, but I can find someone who does.
Client needs to move from Windstream and move their PRI to another carrier.
The existing PRI is AMI. The new carrier cannot do AMI. Can the SX 200 be programmed for B8ZS, ESF?
I do not want to tell them they have to get a new system because their old system cannot have the PRI programmed for the carrier specs and I don't want to tell them to go through the nightmare they apparently had to go through to find another PRI carrier that can do AMI.
Thanks for any assistance you might be able to provide.

5

MiVoice Office 250/Mitel 5000 / Paging port adapter

« on: March 08, 2021, 03:54:15 PM »

Have the Mivoice 250 and a Valcom 2003a. Client was on a Cisco and the paging was on a trunk port. Wondering what adapter others have used in order to get the paging port to work with the 2003a?
Thanks!

6

MiVoice Office 250/Mitel 5000 / Problem with spa122 for a fax

« on: February 24, 2021, 11:15:52 AM »

Received a guide from mitel ( http://support.t38fax.com/support/solutions/articles/19000048684-cisco-spa122-2-port-phone-adapter )and have configured the unit, but we cannot fax out or receive faxes.
I have gone over the programming with Mitel tech support for the mivoice 250 side of things and the programming looks good.
Has anyone dealt with this issue before and what wass the resolution if there was one?
Thanks!

7

MiVoice Office 250/Mitel 5000 / Converting a databas to an older version

« on: December 26, 2020, 08:40:14 AM »

Have a client that added a few more systems and we are connecting them.

Created a database with version 6.3.9.102 database software.

System is a release 6.3 SP2 Version 6.3.7.78

Coming up with a compatibility issue.

I look at my software version and I have the 6.3.0.3 database converter downloaded to my software.
Never used it, so I am just looking to see if I can get some guidance on how to downgrade my database to the older unit.

Thank you for any assistance you can provide and hope you had a Merry Christmas!

8

MiVoice Office 250/Mitel 5000 / DEE not working correctly

« on: November 10, 2020, 08:10:11 AM »

I know I am just missing a simple step somewhere so I hope you can enlighten me,,,,

MiVoice250.
PRI
4 digits received by carrier

Client turns on night service for calls to be forwarded to an answering service
Created a phantom extension
created the DEE user for that phantom extension and reduced the seconds for the ringing in order to go outbound to service immediately and placed my cell phone in the secondary destination.
Call the extension from an internal phone and YAY it goes out to my cell phone

Created a night calling route table and pointed the correct 4 digit DID for the incoming number to this phantom extension
I call in and ring no answer
Not forwarding off system

I know I am missing something simple
Do I have to create a forwarding path in that particular phantom extension's field? If so, what would I point the forwarding path to?

Any assistance would be appreciated.
Thanks.

9

MiVoice Office 250/Mitel 5000 / Voicemail busy - message retrieval busy - waiting for voicemail issue

« on: August 19, 2020, 12:01:36 PM »

There are 12 vm port licenses.
When they dial 2500 they get the message in the heading.
They are getting bombarded with calls. 400 in a 6 hours period.
First thought is the VM ports are busy, but....

When they dial in from the outside and hit the auto attendant, they can * out to get their messages.
If you can dial in and get the auto attendant, the ports have to be free.

What might I be missing here?

10

MiVoice Office 250/Mitel 5000 / Line disconnection while on call

« on: December 19, 2019, 12:59:17 PM »

SIP trunks on a MiVoice 250


While speaking with someone on the phone for an extended period of time the call gets disconnected.

The SIP carrier sees the caller(person calling in) disconnecting the call. Not his Trunk dropping on his own.
I have a ticket in with the data group to check on the QOS and such on their end.
I am just wondering if there is a flag or timer that might cause such an issue on the 250?

11

MiVoice Office 250/Mitel 5000 / Headset question for the MiVoice 250

« on: December 02, 2019, 10:10:42 AM »

Client is looking to get cordless headsets.
They have 8528 sets.
The cordless headsets cannot have a headset lifter as some of the phones are wall mounted so launching handsets odd the phones i not a good idea.
I looked at the Plantronics options, but the cordless options need a lifter.
Has anyone ran into this issue or might someone have an idea of where to look for a headset?
Or give up the ghost and tell the client no?
Thanks for any information you can provide!

12

MiVoice Office 250/Mitel 5000 / Mitel Connect on the MiVoice 250 paging question

« on: August 15, 2019, 12:34:24 PM »

I have gone through some of the user tutorials and I haven't seen it so I thought I would ask.
Are you able to page from the Mitel Connect application from an IPhone/Android through the phone system paging?

13

MiVoice Office 250/Mitel 5000 / MiVoice 250 SIP Trunking/IVR issue

« on: July 30, 2019, 04:27:40 PM »

The current IVR set up works as such on their old phone system....

Call comes in, hit the auto attendant
Caller chooses the option to go to the pharmacy
There are 4 analog extensions in a linear hunt group going into the IVR
IVR picks up does it stuff and gives the caller an option to get in touch with the pharmacist
The IVR system does a switch hook flash and the call gets transferred to an all ring calling group that rings all the pharmacist extensions

We are going to be installing a MiVoice 250
Client would like to use SIP trunks
SIP trunks do not provide switch hook flash
Is there a work around to produce a switch hook flash while in the IVR?
The IVR company stated they can utilize * codes as well.

Has anyone run into this and does anyone have any ideas?

Also, has anyone run into an issue with the ring voltage on the analog ports of the MiVoice 250? How common is this issue?

Thank you for any assistance you can provide.