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Mitel MiVoice Business/MCD/3300 / Dropping calls
« on: May 13, 2011, 06:11:30 AM »
For the last week we have been dropping calls. The users have told me that the call starts to crackle and then it just goes dead. I have called BT and they have told me the line is OK. I need to know if this could be the 3300 as we don't have maintenance on the box.
Here is a copy of the errors we are getting, these are repeating every second.
Maintenance 4683 Info 2011/May/13 10:42:20 ISDN VDsu Mod 1 Port 1 All alerts are CLEARED ISDN VDsu Mod 1 Port 1 MaintenanceLog;0
Maintenance 4682 Warning 2011/May/13 10:42:20 Call Control - Maintenance MC269CA Universal E1 at location 06 1 02 01 Type of diagnostics : Background Scope of report : Hybrid Reason(s) for report: - Far end alarm : Present Call Control - Maintenance MaintenanceLog;0
Maintenance 4681 Warning 2011/May/13 10:42:20 ISDN VDsu Mod 1 Port 1 Layer 1 YELLOW alarm ACTIVE ISDN VDsu Mod 1 Port 1 MaintenanceLog;0
Maintenance 4680 Warning 2011/May/13 10:42:20 Call Control - Maintenance MC269CA Universal E1 at location 06 1 02 01 Type of diagnostics : Background Scope of report : Hybrid Reason(s) for report: - Far end alarm : Absent Call Control - Maintenance MaintenanceLog;0
Here is a copy of the DST REPORT
Universal E1 6 1 2 1
Link is Available
duty bit
cycle framing error
Time (%) losses slips rate
------------------------------------------------
11:06 100 0 0 0
11:00 98 57 0 0
10:00 98 28 0 0
9:00 100 1 0 0
8:00 100 0 0 0
7:00 100 0 0 0
6:00 100 0 0 0
5:00 100 0 0 0
4:00 100 0 0 0
3:00 100 0 0 0
2:00 100 0 0 0
1:00 100 0 0 0
0:00 100 0 0 0
23:00 100 0 0 0
22:00 100 0 0 0
21:00 100 0 0 0
20:00 100 0 0 0
19:00 100 0 0 0
18:00 100 6 0 0
17:00 100 1 0 0
16:00 100 7 0 0
15:00 100 9 0 0
14:00 98 49 0 0
13:00 100 4 0 0
12:00 98 16 0 0
------------------------------------------------
Please help.
Here is a copy of the errors we are getting, these are repeating every second.
Maintenance 4683 Info 2011/May/13 10:42:20 ISDN VDsu Mod 1 Port 1 All alerts are CLEARED ISDN VDsu Mod 1 Port 1 MaintenanceLog;0
Maintenance 4682 Warning 2011/May/13 10:42:20 Call Control - Maintenance MC269CA Universal E1 at location 06 1 02 01 Type of diagnostics : Background Scope of report : Hybrid Reason(s) for report: - Far end alarm : Present Call Control - Maintenance MaintenanceLog;0
Maintenance 4681 Warning 2011/May/13 10:42:20 ISDN VDsu Mod 1 Port 1 Layer 1 YELLOW alarm ACTIVE ISDN VDsu Mod 1 Port 1 MaintenanceLog;0
Maintenance 4680 Warning 2011/May/13 10:42:20 Call Control - Maintenance MC269CA Universal E1 at location 06 1 02 01 Type of diagnostics : Background Scope of report : Hybrid Reason(s) for report: - Far end alarm : Absent Call Control - Maintenance MaintenanceLog;0
Here is a copy of the DST REPORT
Universal E1 6 1 2 1
Link is Available
duty bit
cycle framing error
Time (%) losses slips rate
------------------------------------------------
11:06 100 0 0 0
11:00 98 57 0 0
10:00 98 28 0 0
9:00 100 1 0 0
8:00 100 0 0 0
7:00 100 0 0 0
6:00 100 0 0 0
5:00 100 0 0 0
4:00 100 0 0 0
3:00 100 0 0 0
2:00 100 0 0 0
1:00 100 0 0 0
0:00 100 0 0 0
23:00 100 0 0 0
22:00 100 0 0 0
21:00 100 0 0 0
20:00 100 0 0 0
19:00 100 0 0 0
18:00 100 6 0 0
17:00 100 1 0 0
16:00 100 7 0 0
15:00 100 9 0 0
14:00 98 49 0 0
13:00 100 4 0 0
12:00 98 16 0 0
------------------------------------------------
Please help.