Topics

1

SIP On Mitel / New SIP install with audio issues

« on: March 08, 2024, 09:38:39 AM »

Hi All,

Running into a strange issue with hopes of finding some answers here.....

We've recently migrated to SIP with our Mitel system and throughout the day, incoming and outgoing calls with just lose audio.
Example, a customer calls in, hears ringing, when our receptionist picks up, the caller just hears dead air. Receptionist see caller ID, phone rings, but just dead air and neither one of them can hear each other.

Now that strange part.....80% of the day, audio works fine..calls function normal.

Intermittently, we will lose audio.

It appears to maybe be a port issue on the firewall because when audio stops working, I temporarily open all UDP ports, and things go back to normal.
This is driving me insane because ports just don't close on their own and the intermittent audio drop outs occur at no specific times throughout the day.
Could audio be jumping ports? port 5060 are open both ways, which i am told handles audio.

2

Mitel MiVoice Business/MCD/3300 / Mitel 6940 Bluetooth Connection

« on: April 27, 2021, 08:59:04 AM »

We have a number of 6940 phones with the bluetooth handset connection. On a couple of these phones, the users are saying that the phone connection gets very choppy with just being a few feet from the base. Cuts in and cuts out as if there is an issue with the bluetooth connection. I have tried to "forget" the handset and re-establish the bluetooth connection, but same issue.

Anyone have similar issues? Fixes?

3

Mitel MiVoice Business/MCD/3300 / Nupoint automated attendant recording

« on: September 23, 2020, 08:41:29 AM »

Managers got together and had a professional voice company record an auto attendent menu into a .WAV file.
This menu points out the "press #1 for Sales, etc"

We currently have an auto attendant menu recorded by an employee who simply recorded using her phone.

Does the Nupoint system allow me to upload a wav file to be used at the auto attendance menu recording?

4

Mitel Software Applications / Nupoint VM Call Details

« on: June 22, 2020, 02:09:23 PM »

Our Nupoint system sends all voicemails to our Outlook mailboxes. Our Nupoint currently only sends recorded voicemail as attachment. Is there a way to force Nupoint to also include caller ID (phone number,etc) in the body of an email for example?

5

Mitel MiVoice Business/MCD/3300 / Adding Teleworker Licenses

« on: April 13, 2020, 11:32:59 AM »

Hello all! Hope you are all staying safe.
We need to add more teleworker licenses to our environment.
I am going to contact our vendor to purchase more licenses, but how do I add the additional licenses to the 3300?

6

Mitel MiVoice Business/MCD/3300 / MiCollab Video Conferencing MBG

« on: April 09, 2020, 12:03:32 PM »

Setting up video conferencing for our external users. On the Internal LAN, video conferencing works fine. For our external users coming in through the MBG, it does not work. I have verified that all necessary firewall ports are open. Is there something else I need to look at to get video conferencing working for our external users?

7

Mitel MiVoice Business/MCD/3300 / Caller ID database

« on: March 19, 2020, 08:17:33 AM »

Wondering if there is some sort of way to change the caller ID once the call hits our PBX.

example: many customers call us using their cell phones. our 6940 will show "wireless caller" as the caller ID, which is not very helpful to our sales team.

Is there a place in the programming where I can add the number and name so that instead of "wireless caller" the 3300 will know it is "Customer ABC"?

8

Mitel MiVoice Business/MCD/3300 / Bulk or Group Calling

« on: March 18, 2020, 09:07:33 AM »

On a MiV Business 3300 controller. In the event that an emergency occurs, I am wondering if I can setup a calling plan that would dial out to 10-12 cell phone numbers at the same time to deliver a custom voice announcement.
This would be the same as when the schools call each parent with regards to snow days, etc.
As I am fairly new to this system, where would I go to program such an task?

9

SIP On Mitel / MiCollab 8 Remotely

« on: March 18, 2020, 08:36:08 AM »

Hello, I am new to the Mitel world. On our LAN, we have a MiVoice Business controller along with the Micollab server hosting the client version 8. In the office, we use 6930 Mitel phones.
Working remotely, I can install the Micollab software on my laptop, it connects, and I can text chat with other associates.
However, attempting to make a call does not work because it tries to call out using the 6930, which is in the office.
Can the Micollab software be used to make and receive calls on my laptop using its mic and internal speakers?

10

Mitel MiVoice Business/MCD/3300 / Call Forwarding on 3300

« on: March 12, 2020, 07:55:34 PM »

Hi All, I am working on doing something very simple, yet, it's not working.
All I want to do is forward all calls to my cell phone when I leave the office.
We are using Mitel 6940 phones, I tap settings then call forwarding. I attempt to enter in my cell number to forward when no answer and I get an error. I looked through the mxe, but nothing stood out as to something needing to be enabled. What am I missing?

11

Mitel MiVoice Business/MCD/3300 / MOH on radio station

« on: March 11, 2020, 11:46:56 AM »

I have been on hold with certain companies where they are broadcasting a local radio station as their MOH.
Is this possible with the 3300? Is it even legal to do that?

12

Mitel MiVoice Business/MCD/3300 / Transfer with tone

« on: March 11, 2020, 11:44:20 AM »

Hello, Wondering if we might be able to change this on our system.
On our previous Inter-tel system, our receptionist would announce the transfer and then there was a tone when the caller was put through.
With our new MiVB 3300, receptionist still announces the transfer, but when the call gets pushed through, no tone or any other indication that the caller is there.
We find ourselves waiting for a tone or some other indication, and all of a sudden we hear the caller saying hello.

Is there a setting to send off a tone when the receptionist transfers a call to our line?

13

Mitel MiVoice Business/MCD/3300 / Programming Softkeys on 6940 in MVB

« on: February 20, 2020, 01:06:12 PM »

Hello,while the 6940 is active but no phone calls, the only softkey that appears is the "Redial" key. Can these softkeys be changed? For example, can I add a DND button to the softkey row? Also, if I pick up a call, the options I have in the softkey row is Transfer, Add User, Push Call, and End Call. Am I able to add additional softkeys there? I have empty slots available.

14

Mitel MiVoice Business/MCD/3300 / Call timeout to VM

« on: January 23, 2020, 07:35:12 AM »

Hello all,
May be an easy question here:
When making an deskphone to deskphone call, it'll ring 4 times then go to VM. Where in the 3300mxe can I change this timeout so that it'll ring 6 times before going to VM?

15

Mitel MiVoice Business/MCD/3300 / Testing of MOH on 3300

« on: November 27, 2019, 09:21:19 AM »

Hello, I know this should be an easy one, but I just cannot seem to find the answer anywhere.
We have uploaded an MP3 file to the 3300 for MOH.
I simply want to play the file through one of our 6940 phones to see how it sounds.
Is there a special key or feature code I can use to play the MOH file?
I could easily do this with our old Inter-tel system, but I cannot find a way to do this on the Mitel.